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You should assign a notification server for each remote agent that will generate notifications. Assign both a primary and a backup notification server.

Note

Notification servers are not required. Remote agents can send their own notifications. However, there are considerable benefits to using notification servers. For more information, see Defining notification servers.

Before you begin

You should configure and test the notification servers before configuring the remote PATROL Agents served by the notification servers.

Note

You must use the PATROL KM for Event Management to complete this task. This functionality is not available in PATROL Configuration Manager. However, after you configure one notification server, you can use the PATROL Configuration Manager to copy your configuration to other notification servers. The configuration settings are stored in the following variables:

  • AS/EVENTSPRING/ NOTIFICATION_SERVER1.defaultAccount (primary)
  • AS/EVENTSPRING/NOTIFICATION_SERVER2.defaultAccount (backup)
  • AS/EVENTSPRING/ NOTIFICATION_SERVER1 (primary)
  • AS/EVENTSPRING/ NOTIFICATION_SERVER2 (backup)

To assign notification servers to remote agents

  1. From the PATROL console, access the remote agent menu commands, as described in Accessing KM menu commands.
  2. Select the KM menu command Event Management > Quick Config > Remote Agent. The Notification Server Settings dialog box opens.
  3. Click PRIMARY NOTIFICATION SERVER SETTINGS. The Primary Notification Server Settings is displayed.
  4. Use the Primary Notification Server Settings dialog box to specify the properties of the primary notification server for the managed system. The properties are described in the following table:

    Notification server properties

    Property

    Description

    Notification Server Hostname

    the hostname or IP address of the primary notification server for the selected managed system To avoid DNS resolution problems, use the IP address.

    Notification Server Agent Port

    the port number of the notification server that the selected managed system will use

    Notification Server User Name

    the user name that the selected managed system will use to connect to the notification server

    Notification Server Password

    the password that the selected managed system will use to connect to the notification server

    Verify Password

    verify the password that the selected managed system will use to connect to the notification server

    Make Connection Persistent

    indicates that the remote agent maintains a persistent connection with the notification server agent so that the remote agent does not need to create a new connection each time it sends an event to the notification server

  5. Define the primary notification server properties, and click Accept.
  6. Click BACKUP NOTIFICATION SERVER SETTINGS. Use the Backup Notification Server Settings dialog box to specify the properties of the backup notification server for the managed system. The properties are described on the following table.
  7. Enter the backup notification server properties, and click Accept.
  8. Repeat this task for each remote agent.

Use the PATROL Configuration Manager to quickly configure all remote agents at one time.

See the PATROL Configuration Manager User Guide for more information about the PATROL Configuration Manager.

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