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The PATROL Knowledge Module for Microsoft Windows fix pack corrects issues reported in earlier versions of PATROL for Microsoft Windows. For more information about the issues, see Known and corrected issues.

This topic provides instructions for downloading and installing this patch:

To download the installation files

The following table provides links to the pages in the EPD website that contain the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

ComponentEPD linkInstallation file name
PATROL Knowledge Module for Microsoft Windows ( Download link

Microsoft Windows/NT -

PATROL Installation Utility 10.7.00 Download link

Microsoft Windows/NT  -

Installing the patch 


Before you begin

You must install the patch on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

Before you install the patch, complete the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE directory.
  3. Delete all BMC PATROL for Microsoft Windows Servers files from the PATROL_CACHE directory.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for Microsoft Windows patch

After you have downloaded the installation utility and patch files, perform the following steps to install the patch:

  1. Extract the installation utility:
    (Windows), double-click
    The contents of the files are extracted into the bmc_products subdirectory.

  2. Extract the patch file:
    (Windows), double-click
    The contents of the files are extracted into the bmc_products subdirectory. 
  3. From the bmc_products directory, run the installation utility as appropriate for your operating system:
    (Windows), double-click setup.exe.

  4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

  5. On the Select Products and Components to Install page, select PATROL Knowledge Module for Microsoft Windows Operating System - Patch

  6. Follow the on-screen instructions to complete the installation.

    After you complete the installation steps, you can delete the temporary directory and its contents.

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