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    This topic contains information about fixes and updates in Service Pack for BMC PATROL for Microsoft Windows (4.8.10), and provides instructions for downloading and installing the Service Pack. For information about issues corrected in this service pack, see Known and corrected issues.

    This release includes all the defect fixes and updates provided as a part of the following patch releases:

    Enhancements

    This Service Pack provides the following enhancements: 

    PATROL KM for Microsoft Cluster Server 1.9.10

    Support for Cluster Shared Volume (CSV) monitoring

    PATROL KM for Microsoft Cluster Server now supports Microsoft Windows Cluster Shared Volumes (CSV) feature. CSV is a feature in Windows Server in which shared disks are concurrently accessible to all nodes within a failover cluster. A single CSV can handle hundreds of virtual machines (VMs) and applications - there is no need for a separate logical unit number (LUN) for each VM or application.

    In the KM, when you configure a cluster, all the Cluster Shared Volumes are automatically discovered. The Cluster Shared Volumes application class serves as a container for all the Cluster Disk instances which are part of CSV. 

    New metrics to determine the total and utilized disk space of the cluster

    New metrics that are used to determine the total disk space and used disk space of the cluster have been added. For more information, see Total Disk Space and Disk Space Utilization.

    PATROL KM for Microsoft Windows Operating System 4.8.10

    Enhanced CMA configuration for Services

    You can now configure a Service by its Startup Type. For more information, Windows Services.

    New PATROL configuration variable for WinRM timeout

    A new PATROL configuration variable has been introduced that provides a way to configure the timeout when a specific WinRM error is encountered. For more information, see PATROL KM for Microsoft Windows OS configuration variables

    Downloading the service pack

    This section provides the information that you need to download and install the service pack from the BMC Electronic Product Distribution (EPD) website.

    To download the installation utility and service pack from the EPD website

    1. Create a directory in which to place the downloaded files.

    2. Go to http://www.bmc.com/available/epd.html.
    3. At the logon prompt, enter your user ID and password, and click Submit.
    4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
    5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
    6. Verify that the correct profile is displayed for your download purpose.
    7. You can download the installation utility and the product service pack using the Component view:
    Using Component View
    1. In the Filter Products: field, type BMC PATROL Installation Utility.
    2. Click Go.
    3. In the right pane, click BMC PATROL Installation Utility.
    4. In the Version: list, select 9.6.02 and click Go.
    5. In the Products tab, based on the operating system, select the check box next to the files.

      Link titleActual file name

      BMC PATROL Installation Utility Version 9.6.00 - Windows Only

      ins_WINDOWS_9600.zip

    6. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    7. Click  to close the window.
    8. In the Filter Products: field, type BMC PATROL for Microsoft Windows.
    9. Click Go.
    10. In the right pane, click BMC PATROL for Microsoft Windows.
    11. In the Version: list, select 4.8.10 and click Go.
    12. Click the appropriate tab:

      • Products—Displays the product files and supplementary related files available for download.

      • Patches—Displays the patch and service pack files available for download
      • License Information—Displays the files related to licenses.
      • Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download. 

        You cannot select files across the tabs. When you click another tab, current selections are cleared.

    13. In the Products tab, based on the operating system, select the check box next to the files.

      Link title

      Actual file name

      Platform
      BMC PATROL Version 4.8.10 for Microsoft Windows Servers

      PSX_ALL_4810.zip

      Microsoft Windows/NT

      MD5 hash value for PSX_ALL_4810.zip file is 1e4e7c51fc3f8d11e57b0491ba5d5fab

    14. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    15. Complete the installation procedure described in the Installing the Service Pack section.
    Using Licensed Products View
    1. Click Go To Licensed Products View.
    2. Locate BMC Performance Manager for Servers and expand its entries to show the available version numbers.
    3. Expand BMC Performance Manager for Servers 3.5.00 to show the available components.
    4. Expand BMC PATROL Installation Utility 9.6.02 and BMC PATROL for Microsoft Windows 4.8.10 to show the available components.
    5. Select the check box next to the files, based on the appropriate platforms.

      Link titleActual file namePlatform
      BMC PATROL Installation Utility Version 9.6.00 - Windows Onlyins_WINDOWS_9600.zipWindows/NT
      BMC PATROL Version 4.8.10 for Microsoft Windows ServersPSX_ALL_4810.zipMicrosoft Windows/NT
    6. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    7. Complete the installation procedure described in the Installing the Service Pack section.

    Installing the service pack 

    Before you begin

    You must install the service pack on the following computers:

    • Hosts that are running the PATROL Agent
    • Hosts that are running the PATROL Console

    Before you install the service pack, complete the following steps:

    1. Stop the PATROL Agent.
    2. Back up the PATROL_CACHE directory.
    3. Delete all BMC PATROL for Microsoft Windows Servers files from the PATROL_CACHE directory.
    4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

    To install the BMC PATROL for Microsoft Windows 4.8.10 Service Pack

      1. Extract the installation utility:

        • For Windows, double-click ins_WINDOWS_9600.zip.
          The contents of the files are extracted into the bmc_products subdirectory.
      2. Extract the service pack files:
        • For Windows, double-click PSX_ALL_4810.zip.
          The contents of the files are extracted into the bmc_products subdirectory. 

          You must install BMC PATROL for Microsoft Windows Servers on the PATROL Console Server if the client is a BMC PATROL Central Operator – Microsoft Windows Edition. You must install the product on the BMC PATROL Central Operator – Web Edition if the client is Web Central Operator Console.

      3. From the bmc_products directory, run the installation utility:

        • For Windows, double-click setup.exe.

      4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

      5. On the Select Products and Components to Install page, expand PATROL for Microsoft Windows Servers, expand PATROL Knowledge Modules for Microsoft Windows and PATROL Reporting and Utilitiesselect the components you want to install.

      6. Follow the on-screen instructions to complete the installation.

    After you complete the installation steps, you can delete the temporary directory and its contents.

    Related topics

    Known and corrected issues