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Configuring local monitoring

To configuring local monitoring, you need to select Exchange Local Monitoring as Monitor type. For more information, see Configuring monitoring settings.

The following figure shows the Add Monitor Types dialog box when Exchange Local Monitoring is selected as Monitor Type: 

Field

Description

Exchange domain user credentials

Enter the following details:

  1. User Name: Enter the Exchange user account that is used to access the Exchange server, directory, user mailboxes, and messaging subsystems in the following format: domain\username.  

    Verify that this account meets the following requirements:
    • Member of domain user account
    • Member of the local Administrators group
    • Exchange View Only Organization Managment.
    • Full mailbox access permissions to the Exchange mailbox
  2. Password: Enter a valid password.
  3. Confirm Password: To confirm, enter the password again.

For information about Exchange user account, see Account-roles.

Mailbox

The Exchange mailbox account is used to connect to the Exchange server, gather information about private and public folders, and send and receive email messages. 

This mailbox must be associated with a local Exchange mailbox store. 

Server Performance

Select the server perfmon objects, which you want to monitor. By default, the following objects will be selected:


    • Mail Submission
    • IS Client
    • IS Service
    • IS Public
    • IS Mailbox
    • ADA Cashes
    • ADA Processes
    • Transport DSN
    • Transport Queues
    • Exchange Database

Top consumers

Top mailboxes

Enter the following details for monitoring top resource-consuming mailboxes:

  1. Number of mailboxes to monitor: Select the number of mailboxes you want to monitor. The maximum number of mailboxes you can select for monitoring is 50.  
  2. Identify by: Select the one of the following for identifying the top mailboxes:

      • Messages count
      • Message size

Top folders

Enter the following details for monitoring top resource-consuming folders:

  1. Number of folders to monitor: Select the number of folders you want to monitor. The maximum number of folders you can select for monitoring is 50.  
  2. Identify by: Select the one of the following for identifying the folders:

      • Messages count
      • Message size

Top senders

Enter the following details for monitoring top Exchange Server mail senders:

  1. Number of senders to monitor: Select the number of mail senders you want to monitor. The maximum number of senders you can select for monitoring is 50.  
  2. Identify by: Select the one of the following for identifying the senders:
    • Messages count
    • Message size
  3. Data collection period (min): Select the data collection period in minutes. The maximum time you can select for collecting data is 1440 minutes.

Top receivers

Enter the following details for monitoring top Exchange Server mail receivers:

  1. Number of receivers to monitor: Select the number of mail receivers you want to monitor. The maximum number of mail receivers you can select for monitoring is 50.  
  2. Identify by: Select the one of the following for identifying the receivers:
    • Messages count
    • Message size
  3. Data collection period (min): Select the data collection period in minutes. The maximum time you can select for collecting data is 1440 minutes.

Roundtrip

Internet

RoundTrip Internet monitoring measures the response time for delivery between an Exchange server and a foreign mail server.

Enter the following details for monitoring the mail response time from Exchange Server to the foreign mail server:

  1. Target mail server: Enter the DNS name of the foreign mail server. You can use either the full DNS name associated with the mail server or the name of the organization to which the mail server belongs to.
  2. Send interval (min): Select the send interval time in minutes. The default value is 5 minutes. The maximum time that you can select for collecting data is 7200 minutes.
  3. Warn after (sec): Select the time in seconds after which you want to set the warning alert. The default value is 60 seconds. The maximum value that you can select for warning alert is 7200 seconds.
  4. Alarm after (sec): Select the time in seconds after which you want to set the alarm. The default value is 90 seconds. The maximum value that you can select for setting the alarm is 7200 seconds.
  5. Non delivery report string: Enter the string you want to search in the returned NDR message .
  6. Attachment size (KB): Select the attachment size (in Kilobytes) included with the mail. The default value is zero. The maximum size that you can select is 20 Kilobytes.
  7. Perform one of the following steps:
    1. Click Add to List to to add the target mail server to the session settings list.
    2. Click Modify Selection to save changes made to the already added target mail server.
    3. Click Remove from List to remove a selected target mail server from the list.

Client

RoundTrip client monitoring measures the response time for delivery between an Exchange client, and an Exchange server.

Enter the following details for monitoring the time required by the client to send messages, open messages, creating messages or delete messages:

  1. Client host name:Enter the host name of the client, which has log in access to the Exchange Server and MAPI(Messaging API) installed on it.
  2. Domain user credentials: Enter the following details:

    1. User Name: Enter the domain and user name in the following format: domain\username. 

      Warning

      Note

      The domain and user name should be a member of the local administrator group on the client machine.

    2. Password: Enter the password.
    3. Confirm Password: To confirm, enter the password again.
  3. Send interval (min): Select the send interval time in minutes. The default value is 5 minutes. The maximum time that you can select is 7200 minutes.
  4. Warn after (sec): Select the time in seconds after which you want to set the warning alert. The default value is 60 seconds. The maximum value that you can select for warning alert is 7200 seconds.
  5. Alarm after (sec): Select the time in seconds after which you want to set the alarm. The default value is 90 seconds. The maximum value that you can select for setting the alarm is 7200 seconds.
  6. Attachment size (KB): Select the attachment size (in Kilobytes) included with the mail. The default value is zero. The maximum size that you can select is 20 Kilobytes.
  7. Perform one of the following steps:
    1. Click Add to List to add the client host name to the session settings list.
    2. Click Modify Selection to save changes made to the already added client host name.
    3. Click Remove from List to remove a selected client host name from the list.

  8. Enable the Device mapping check box to enable the device mapping for the configured client to server RoundTrip sessions. The configured client will be considered as a device.

    Warning

    If you are disabling this option, all the configured client to server sessions will be consolidated within the monitored Exchange server device level.

Server

RoundTrip server monitoring measures the response time for delivery between Exchange servers that are running PATROL for Microsoft Exchange Servers.

Enter the following details for monitoring the time required for a message to complete a RoundTrip to the remote Exchange Server.

  1. Target mail server: Enter the DNS name of the remote exchange server in your organization.
  2. Partner mailbox: Enter the mailbox used by the PATROL on the target exchange server.
  3. Send interval (min): Select the send interval time in minutes. The default value is 5 minutes. The maximum time that you can select is 7200 minutes.
  4. Warn after (sec): Select the time in seconds after which you want to set the warning alert. The default value is 60 seconds. The maximum value that you can select for warning alert is 7200 seconds.
  5. Alarm after (sec): Select the time in seconds after which you want to set the alarm. The default value is 60 seconds. The maximum value that you can select for setting the alarm is 7200 seconds.
  6. Attachment size (KB): Select the attachment size (in Kilobytes) included with the mail. The default value is zero. The maximum size that you can select is 20 Kilobytes. 
  7. Perform one of the following steps:
    1. Click Add to List to add the target mail server to the session settings list.
    2. Click Modify Selection to save changes made to the already added target mail server.
    3. Click Remove from List to remove a selected target mail server from the list.

 Watch user

Watch user list

Enter the following details for monitoring resource utilization of selected Exchange users:

  1. Mailbox user: Enter the Exchange user name
  2. Suspect mail monitor: Enable suspect mail monitor check box to create suspect mail monitor.
  3. Perform one of the following steps:
    1. Click Add to List to add the mailbox user to the watched user list.
    2. Click Modify Selection to save changes made to the already added mailbox user.
    3. Click Remove from List to remove a selected mailbox user from the list.

Administration

Monitor log

Enable one or more of the following product components. Enabled product components will be logged in %PATROL_HOME%\bin directory:

  • MSEXCHMapidata: The MDEBUG(yyymmdd).TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHE2E: The DDEBUG(yyymmdd).TXT log file will be saved in %PATROL_HOME%\bin directory.
  • Server roundtrip: The RDEBUG(yyymmdd).TXT log file will be saved in %PATROL_HOME%\bin directory.
  • Internet Roundtrip: The IE2DEBUG_*.TXT log file will be saved in %PATROL_HOME%\bin directory.
  • Client Roundtrip: The RDEBUG(yyymmdd).TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHCDO: The MSEXCHCDO_Debug.TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHInstall E2k: The I2KDEBUG(yyymmdd).TXT log file will be saved in %PATROL_HOME%\bin directory.
  • Roundtrip Events: The EventDebug_*.TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHLDAP: The LDAP_DEBUG.TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHRdTrackLog: The MSEXCHTrackLog_Debug.TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHListGroup: The MSEXCHListGroup_Debug.TXT log file will be saved in %PATROL_HOME%\bin directory.
  • MSEXCHCmdlet: The MSEXCHCmdlet(yyymmdd).TXT log file will be saved in %PATROL_HOME%\bin directory.

Add 

Click this option to add the monitor type under the list of Defined Monitor Types and Attributes on the Monitor Configuration tab.

Close

Click this option to close the Add Monitor Types dialog box without saving any changes.

Reset 

Click this option to clear off your configuration and revert to default settings

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC PATROL for Microsoft Exchange Servers 6.1