This topic provides requirements that you should be aware of before installing BMC Remedy ITSM - Mobility: Service Desk.
The following table provides system requirements for the BMC Remedy ITSM - Mobility server:
Category | Requirement |
---|---|
Software |
|
Hardware |
|
OS | Microsoft Windows Server 2000, 2003, 2008 (32 and 64 bit) |
Remedy requirements | Unrestricted BMC Remedy Admin access. This is used by the BMC Remedy ITSM - Mobility Admin account. |
Database | BMC Remedy Action Request System (BMC Remedy AR System) server |
Multiple-product considerations | The BMC Remedy ITSM - Mobility server requires the Tomcat web server. If the BMC Remedy ITSM - Mobility server is installed on the same computer as BMC Remedy Mid Tier, they can share the Tomcat web server if the Tomcat version meets stated requirements. Otherwise, the system will have two web servers running. |
The following table provides system requirements for the BMC Remedy ITSM - Mobility admin server:
Category | Requirement |
---|---|
Software | Tomcat version 6 or 7, BMC Remedy AR System server and Mid-Tier version 7.6.04 SP2 |
Hardware |
|
OS | Any BMC Remedy AR System server supported OS |
Database | Any BMC Remedy AR System server supported databases |
The following table provides a compatibility matrix for BMC Remedy ITSM - Mobility: Service Desk:
BMC Remedy AR System server | BMC Remedy ITSM application |
---|---|
7.5.0 | 7.5.0 |
7.5.1 P10 | 7.6.0 P1 |
7.6.03 | 7.6.03 |
7.6.04 SP1 | 7.6.04 SP1 |
7.6.04 SP2 | 7.6.04 SP2 |
7.6.04 SP3 | 7.6.04 SP3 |
8.0.00 | 8.0.00 |
8.1.00 | 8.1.00 |
Java JDK 1.6 32-bit must be installed on the server.
7 Comments
Vaibhav Wadekar
Theodore Zajdel
Marie Johnson
it says "Java JDK 1.6 32-bit" should this be or higher? or is it hard-coded to ONLY be a specific version? Is Mobility a 32-bit server app, so it cannot use 64 bit java?
Catherine Siderine
Hi Marie,
Thanks for your question. Yes, for version 7.6.07, you must use 32-bit Java.
Cathy
Ivan Lee thiam siew
Besides 32-bit, it is only supports JRE6 and not JRE7. Is this correct?
Lisa Greene
Yes, for version 7.6.07, we support only Java JDK 1.6 32-bit.
Catherine Siderine
Hi Ivan,
Thanks for your question and sorry for the delayed response. I'm checking with the Engineering team on the JRE version.
Regards,
Cathy