Configuring service requests

To create a service request for every incident from BMC ProactiveNet Performance Management (BPPM), you need to configure service requests.

To configure service requests

1. From the Quick Links section on the left side of the BMC IT Service Management home page, select Application Administration Console.
2. In the Application Administration Console, click the Custom Configuration tab.
3. Expand the Integration for BMC Remedy Service Desk and Integration Configuration entries and double-click BMC Intelligent Incident Global Configuration.
4. On the BMC Intelligent Incident Global Configuration form, select the Create Service Request for Intelligent Incident check box.