The PATROL for IT Data Analytics 11.0.00.002 fix pack corrects issues reported in earlier versions of the product.
For more information about the issues corrected in this fix pack, see Known and corrected issues.
This topic includes instructions for downloading and installing the fix pack.
BMC recommends that all users using PATROL for IT Data Analytics version 11.0.00, install this fix pack. In addition, it is recommended that you must install the fix pack available for IT Data Analytics version 11.0.00.
Installing the Fix Pack 2 for PATROL for IT Data Analytics 11.0.00 consists of the following steps:
To apply Fix Pack 2, follow these steps:
Download the Fix Pack from the FTP link.
The following table provides links to the page in the EPD website that contains the installation files for this product. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
Component | EPD link | Comment |
---|---|---|
PATROL for IT Data Analytics 11.0.00 Fix Pack 2 | Installation files for PATROL for TrueSight IT Data Analytics |
Task | Reference |
---|---|
Upgrade PATROL for IT Data Analytics. | |
Verify the PATROL for IT Data Analytics upgrade. | Verifying PATROL for IT Data Analytics after applying fix packs. |
Ensure that version 1.8.0_102 of JRE is installed on the machines hosting PATROL for IT Data Analytics.
Complete the following steps before starting the patch installation:
If you are using PATROL Agent 11.0.00 and TrueSight Presentation Server 11.0.00
Import the fix pack installation file that you downloaded as a single monitoring solution.
For more information, see Importing a single monitoring solution.
Create a deployable package for the IT Data Analytics component, for version 11.0.00.02 (containing the fix pack).
For more information, see Creating a deployable package.
Additional information
If you are using PATROL Agent 10.7.00 and TrueSight Presentation Server 11.0.00
Create a deployable package for the IT Data Analytics component, for version 11.0.00.02 (containing the fix pack).
For more information, see Creating a deployable package.
Additional information
Install the fix pack by running the silent installation file available under the the bmc_products directory. The user permissions required for installing the fix pack are same as those used for installing the PATROL Agent.
For more information, see Deploying packages to earlier versions of PATROL Agents.
View the deployment and installation status of the package installed (which included the fix pack file). For more information, see Viewing the deployment and installation status.