Page tree

Skip to end of metadata
Go to start of metadata

This topic describes how to uninstall the TrueSight IT Data Analytics product (or components). To uninstall the product, you can perform a direct uninstallation by running the uninstallation program or a silent (unattended) uninstallation.

To uninstall directly

  1. Log on as the Administrator (for Windows) or root (for Linux) user.
  2. Navigate to the directory where you installed the product.

    Examples

    • Windows: %BMC_ITDA_HOME%\UninstallBMCITDA
    • Linux: $BMC_ITDA_HOME/UninstallBMCITDA
  3. Run uninstall.exe (for Windows) or uninstall.bin (for Linux). Click Next.
  4. Select the components that you want to uninstall (selecting all components uninstalls the entire product). Click Next.
    The Uninstallation Preview screen is displayed.
  5. Click Uninstall.
  6. (Optional) To see the uninstallation details, click View Log.
  7. To exit the uninstallation program, click Done.
    After the uninstallation completes, verify that all the product files are deleted.
  8. Navigate to the Administration > Components page and delete the entry of the uninstalled component by running the deletecomponents CLI command CLI command.

To uninstall silently

  1. Log on to the computer from which you want to uninstall the product.
  2. Locate the options file that you want to use for the uninstallation, and perform one of the following actions:
  3. Run the following command:
    uninstall -silent -DOPTIONS_FILE=pathToOptionsFile
    where pathToOptionsFile is the location path where the options file exists.
    After the uninstallation completes, verify that all the product files are deleted.
  4. Navigate to the Administration > Components page and delete the entry of the uninstalled component by running the deletecomponents CLI command CLI command.