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This topic provides answers to some frequently-asked questions about performance and scalability.

What are the factors that I must consider for deployment sizing?

For information about the various factors that affect deployment sizing, see Variables that affect sizing and scalability.

How much storage do I require for my deployment?

The storage required for your deployment depends on the compression ratio, volume of data, and the data retention period.

Storage required =  Compression ratio * Volume of data (per day) * Retention period (in days)

The compression ratio is the amount of compression you can achieve while storing the data.

This ratio can vary because of many factors, such as:

  • Type of data (with or without timestamp)
  • Size of data
  • Number of extracted fields
  • Number of unique field values (cardinality)

The following table shows the average storage compression ratio observed in the laboratory tests:

Data pattern

Compression ratio

Apache Access1.3 times

Raw text + timestamp + extracted fields

FreeText with Timestamp0.83 timesRaw text + timestamp

For more information, see Sizing drivers and their impact.

What is the impact of increasing the retention period?

For information about the impact of increasing the retention period, see Sizing drivers and their impact.

How many data collectors can I use with a single Collection Station or Collection Agent?

There is no theoretical limit to the number of data collectors that can be configured on a single Collection Station or Collection Agent.

However, we have tested upto 3000 data collectors on a single Collection Station (or Collection Agent) on an independent server, that does not host the application for monitoring. BMC recommends that you do not cross this limit for optimum performance, based on the following scenarios:

  • If your collection mechanism (Collection Station or Collection Agent) is on the same server as the application for monitoring: In this case, configure data collectors specifically for collecting data related to that application.
  • If your collection mechanism is on a server that is separate from the server where the application is installed: In this case, you can configure up to 3000 data collectors.

What is the overhead of the Collection Agent on the target host (that also hosts the PATROL Agent)?

The overhead of the Collection Agent on the target host is minimal.

During the performance tests, it was observed that the CPU overhead was around 2 - 5 % with 256 MB of RAM.

The following table provides some indicators regarding the performance tests carried out on a virtual setup using Intel® Xeon® CPU E5-2660 @ 2.20GHz processor with a storage of 300 IOPS.


IOPS is calculated based on the Bonnie++ metric, Random Seek/s.

Polling frequency (in minutes)
Average CPU utilization
Number of data collectors
Data collection rate
12%167 MB per day
12%5338 MB per day
12%10677 MB per day
14%101.4 GB per day
16%102.7 GB per day

Why do I need to allocate more memory if I increase the retention period?

By default, the product stores the collected data in time-based indices of 6 hours each. In each index, the metadata is stored in the memory to optimize the searches. The additional RAM requirement arises due to this metadata that is stored in the Indexer memory.

For more information, see Variables that affect sizing and scalability.

Why is my browser response time slow while browsing through the different tabs or pages in the product?

The browser response time can be slow due to the following reasons:

  • High CPU utilization on the TrueSight IT Data Analytics server
  • Console Server might have too low Java heap setting

For more information, see:

As a workaround, you can restart the browser and access IT Data Analytics.

Why does my Configuration Database process (or any other component process) end without any warnings or errors? 

The Java heap sizes of the component processes (including for the Configuration Database) might be over-allocating the available RAM.

For more information about configuration recommendations for various components, see Component configuration recommendations.

How can I improve the search performance especially the Filters panel calculations?

The search performance can be impacted due to various reasons as described in the following table:

High number of fields in the Filters panelReduce the number of fields in the Filters panel
High cardinality fields (fields with a large number of unique values) in the Filters panel

Remove the high cardinality fields from the Filters panel

High time range of the search queryReduce the time range of the search query

The search command execution did not complete and now the product user interface seems very slow or non-responsive; what should I do?

You can increase the maximum Java heap size in the server.conf file. For more information, see Component configuration recommendations.

Why is the overall product too slow, how can I investigate the problem?

For information about the possible steps you can take, see Troubleshooting performance issues.

How many events can the product index per hour?

The number of events that can be indexed is a factor of the average size of each event. In our performance tests, we focus on the size of the data indexed, because the size of the data is a widely known unit of data that is generated by applications. For example, 100 GB data per day on a reference hardware server.

In which situations can a log message take longer than expected to become searchable in the product?

The data might take longer than the expected time if the system is heavily loaded due to a large number of collectors. At times if the system is stabilizing after a downtime, it attempts to index old data that remained pending in the Collection Station. In such a case, the data will take longer than expected, before it is available for searching.

Is it mandatory to create a data pattern before I index any data?

No, it is not mandatory to create a data pattern before indexing data.

The product offers a list of default data patterns for most of the common log formats that you can use while creating a data collector. For more information, see Default data patterns.

In case there is no matching data pattern, the product tries to identify the matching time stamp format (and treats all other data as raw data). Alternatively, you can also index data as free text, in which case no time stamp is extracted from the log file, but the time of indexing of data is associated with the entries. For more information, see Setting up data patterns to extract fields.

What is the network bandwidth required for using the product?

The network bandwidth requirements can vary depending on the data generation rate and the type of data collectors used. The network utilization calculation is the same irrespective of the volume of data generated.

For example, for 100 Kb of data generated in one second, the network bandwidth required is approximately 60 Kbps (for data collected using a Collection Agent).

The following formulas illustrate the network bandwidth calculation:

  • Local file collection using Collection Agent: 0.6 * Data Transfer Rate (or Data Volume)

    Data flow
    Target host → Collection Station
    Target host → Collection Agent → Collection Station
  • SSH / Windows Share collection: 1.6 * Data Transfer Rate (or Data Volume)

    Data flow
    Target host → Collection Station
    Target host → Collection Agent → Collection Station

What components to scale?

The IT Data Analytics product helps you perform the following main functions:

  • Data collection (handled by the Collection Station)
  • Indexing (handled by the Indexer)
  • Search (handled by the Search and Indexer components)

Based on your needs, you can split these functions across multiple servers to handle these functions separately.

Thus, you can consider scaling the Collection Station, Indexer, and Search components.

The following topics provide the recommended deployment scenarios for scaling.

When to scale?

The following two factors are an indication that you might need to scale the Collection Station, Indexer, or Search components:

  • Product performance is deteriorating
  • Hardware resources such as the processor, memory, storage and disk I/O start exceeding acceptable limits.
  • The rate of indexing is falling behind the rate of data collection.

For more information, see Indicators for scaling.

Which variables impact sizing and performance?

The amount by which the capacity of your system meets your business needs plays an important role in determining the performance of the system. This means the overall product performance is largely influenced by the hardware capacity available for supporting the business needs. The accuracy of your hardware sizing estimates therefore acts as a base for ensuring a smooth deployment.

The primary drivers that affect sizing are:

  • Volume of data indexed per day
  • Retention period (duration for which you want to store data indexed)
  • Number of concurrent users likely to access or search the data indexed
  • Indexer redundancy enabled in your environment
  • Anomaly detection enabled in your environment

For more information, see Sizing drivers and their impact.

Additionally, there are other factors that impact the product performance, for example, the number of fields defined in the data patterns, the number of tags specified in the data collectors, the number of notification set, and so on. These factors impact the resources that support the product functioning (such as processor, memory, storage) and thereby affect the product performance. The amount by which these factors impact the product performance depends on the manner in which you use the product. For more information about the list of factors and the level at which they impact performance, see Variables that impact product performance.