You can use BMC PATROL Configuration Manager to configure BMC PATROL Knowledge Module for End User Experience Management by using the following methods:
- Menu commands. For information, see Configuring using PATROL Configuration Manager menu commands.
- RuleSets through the CLI. For information, see Configuring through the PATROL Configuration Manager CLI.
You can use PATROL Configuration Manager also for managing parameters, as described in Managing parameters using PATROL Configuration Manager.
Before using PATROL Configuration Manager to change the configuration of a Knowledge Module, BMC recommends that you ensure that PATROL Configuration Manager is set up to save or back up the configuration.
To enable backups in PATROL Configuration Manager
- From the main menu, select File > Configure > Application.
- In the Configure: Application dialog box, select the Archives tab to open the Backup Settings dialog box.
- Ensure that the Save Backup Before Apply option is selected.
- Click OK to save the settings.
For more information about PATROL Configuration Manager, see the PATROL Configuration Manager User Guide in PDFs.
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