Upgrading

The PATROL KM for Event Management 2.9 has no migration path from versions prior to 2.9. Migration of the PATROL KM for Event Management is not required because the configuration information is stored in the PATROL Agent configuration database. If you have customized .kml or PSL files or created KMs in previous versions of the PATROL KM for Event Management and you want to migrate those to the new version, see the migration instructions in the PATROL for Microsoft Windows Getting Started.

While there is no migration for the PATROL KM for Event Management, there are some steps you must take if you install version 2.9 on a system that had a previous version of the KM. The following sections describe the actions that you must perform to upgrade from a previous version of PATROL KM for Event Management.

Remove Customized KM Files From the PATROL_CACHE

Before upgrading from a previous version of this KM, you must backup and remove all Event Management and PATROL KM for Event Management customized files from the PATROL_CACHE (including the StdEvent.ctg file).

Remove Existing Menu Commands

Before upgrading from a previous version of this KM, you must remove existing menu commands that are installed in the ALL_COMPUTERS.KM.

Windows Consoles

1. From the PATROL Classic Developer Console main window, select the KM tab.
2. Expand the following folders in the KM tree view:
   Knowledge Module > Computer Classes > ALL_COMPUTERS > Global > Menu Commands
3. Right-click EVENTSPRING or Event Management.
4. Select Delete.
5. When asked to confirm the deletion, click Yes.
6. Save your changes before you exit the PATROL Console.