Support for the SameSite cookie attribute in Remedy SSO

Recent versions of modern browsers are starting to enforce more privacy-preserving defaults and are changing the way cross-site cookies are handled. 

Remedy Single Sign-On relies on cookies to enable your users to seamlessly access all integrated applications. As browsers implement changes to their default SameSite attributes, cross-site cookies will not be sent by default. As a result, your users will be prevented from accessing your applications.

To continue to use Remedy SSO with newer browser versions, you must do the following:

• Use the secure HTTPS protocol for all of your applications.
• Upgrade to Remedy SSO 20.02.
• Set the following configuration options in Remedy SSO:
• Enable Secured Cookie
• Use Cross Site Cookie

For instructions, see Configuring settings for Remedy SSO server .

Note: If you subscribe to Remedy SSO 20.08 and later releases (SaaS), no action is required. BMC will update your configuration.