This topic provides information on how to analyze and troubleshoot problems that you might experience when installing BMC TrueSight Operations Management Report Engine. Installation can fail because of these issues. Some of these issues might occur after installation, due to errors that occur during installation.
Some Grants and Privileges are Missing to this Database User. Please refer installation log for more details.
Configure the database instances manually or by using SQL scripts.
To resolve this issue, review the following log files:
The installer stops and displays the message: The xxx port is running, when the following ports are running:
TCP: 3783, 9375, 9376, 9378, 9379, 9383, 9385, 1101, 4447, 9386, 9389, 9384, 3305
UDP: 1102, 3306, 3309, 1161
To resolve this, stop the given port number manually in the host where you are installing Report Engine. Click Back and continue the Report Engine installation.
After you install Report Engine on the UNIX based computer, if the heap memory is not allocated properly, Java Virtual Machine (JVM) may not start and the Report Engine service may not be created.
To avoid this issue, allocate the heap memory according to the sizing chart for memory configuration provided at Data sheet and using the instructions in Setting memory parameters manually.