Configuring Integration for BMC Remedy Service Desk to connect to an AR System server group

Ensure that BMC CMDB Extensions is installed on the Admin BMC Remedy AR System server. For information about installing Infrastructure Management CMDB Extensions, see Installing Infrastructure Management CMDB Extensions.

To configure Integration for BMC Remedy Service Desk to connect to BMC Remedy AR System Server group

1. Navigate to IBRSD_HOME/conf/.
2. Open ibrsd. conf and modify the following parameters:
   • ARSServerName=loadBalancerName
   • ARSServerPortNum
   • ARSServerUserName
3. Run the EncryptUtility utility as explained in Managing BMC Remedy AR System Server logon credentials.
4. Restart Integration for BMC Remedy Service Desk.

Configuring Integration for BMC Remedy Service Desk with the BMC Remedy AR System Server group

1. Remove the AR Servers from the AR server group.
2. Install CMDB Extensions (which installs the Integration for BMC Remedy Service Desk- AR System module) on the primary and then the secondary AR Server host.
3. Bring back the AR hosts in the Server group.