Automation scripts for BMC Remedy IT Service Management Suite

This topic lists default scripts that you can import to perform various functions related to Release Management, Change Management, Task Management, and Release Activity in BMC Remedy Action Request System (BMC Remedy AR System) by using the BMC Release Process Management interface.

Scripts can be of the following types:

Local Ruby—Scripts in the Ruby programming language that run on the agent host of the engine that starts the automation step.
Data Retriever—Scripts in the Ruby programming language that run on the target servers to obtain the necessary configuration data.

Scripts can be further categorized as:

Static: These scripts retrieve a default set of static data for certain fields available on the Change Management or Release Management forms of BMC Remedy AR System. If you customize the fields or update the values available for those fields by using BMC Remedy Developer Studio, this data is not captured by the data retriever automation script.
Dynamic: These scripts retrieve dynamic data for certain fields available on the Change Management or Release Management consoles of BMC Remedy AR System. This means that even If you customize the fields or update values displayed for those fields by using BMC Remedy Developer Studio, this data is captured dynamically by the data retriever automation script.

Notes

The automation scripts directly communicate with BMC Remedy AR System to execute various operations.
Import all data retriever scripts before importing the local ruby scripts. Unless the data retriever scripts are already imported, local ruby scripts that depend on them cannot work.

Local ruby scripts and associated data retriever scripts

The following table provides links to the topics about the local ruby scripts that are available by default with the product. The associated data retriever scripts are described in each of the local ruby script topics.

Local ruby scripts and associated data retriever automation scripts

Local ruby script	Associated data retriever script
Remedy create change request	Remedy change request impacts Remedy change request templates Remedy change request timings Remedy change request urgencies Remedy customer companies
Remedy create release activity	Remedy customer companies Remedy release activity priorities Remedy release activity support companies Remedy release activity support groups Remedy release activity support organizations Remedy release activity support users
Remedy update activity	Remedy activity statuses Remedy release activity priorities
Remedy update change request	Remedy change request impacts Remedy change request statuses Remedy change request timings Remedy change request urgencies Remedy customer companies
Remedy update change request tasks	Remedy customer companies Remedy task status reasons Remedy task statuses
Remedy update release	Remedy change request impacts Remedy change request urgencies Remedy customer companies Remedy release business justifications Remedy release release types Remedy release risk levels Remedy release status reasons Remedy release statuses
Remedy update release activities	Remedy activity statuses Remedy release activity priorities
Remedy update task	Remedy customer companies Remedy task statuses
Remedy pull release plan	None

For more information about Data retriever scripts, see Data retriever scripts for BMC Remedy IT Service Management Suite.

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Local ruby scripts and associated data retriever scripts

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Sushan Bhattacharjee

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