Enabling self-help and product telemetry through Gainsight PX

BMC uses Gainsight PX to collect telemetry data such as automatic events, clicks or page navigation, custom events such as opening a dropdown menu or using a specific product feature. The data collection provides insights into product usage, users’ activities within the application, product performance, gaining web statistics, and optimizing the product capabilities.

Gainsight PX also displays the self-help widget that provides access to a product tour, interactive guides, instructions for setting up and going live, and more.

To enable self-help and to provide consent for data collection for all the users

1. Log in to BMC Helix Innovation Studio, and access the following URL:
   https://<host>:<port>/helix/index.html#/com.bmc.arsys.rx.settings/preview/com.bmc.arsys.rx.settings:GAINSIGHT%20SETTINGS
   

2. On the Gainsight Settings page, from the Analytics & Improvements section, select the For my organization toggle key to enable Gainsight and the data collection for performance and product improvements.
   This enables data collection and displays the self-help widget for all users. If you disable the For my organization toggle key, the data collection is disabled and you can no longer view the self-help widget.
   
   

   Tip

   To understand the types of data that are collected, expand Learn more about what we collect.

   You can modify your consent for data collection at any time. For more information, see To modify your consent for data collection.

3. Select the Load Gainsight script from BMC IT toggle key to load the Gainsight script from BMC IT.
   

   Important

   Make sure Load Gainsight script from BMC IT is always enabled. 

   
   

4. From the Deployment type list, select from the following deployment modes on which you want to load the Gainsight script:
   • SaaS

   • OnPrem
     

     Important

     For on-premises make sure you always select the OnPrem option.

5. From the Environment type list, select from the following environments on which you want to load the Gainsight script:
   • (Default) Production
   • QA
   • Staging

   • Integration
     

     Tip

     We recommend that you use Production option for your production environments, and Integration option for all the non-production environments.

     You can use the other environments to test the traffic volume, impact of enabling Gainsight, and viewing product tours and interactive guides created by BMC.

     
     

6. Click Save.

After you enable the data collection settings, a notification message is displayed on BMC Helix Innovation Studio.

When you log in to BMC Helix Innovation Studio for the first time, data collection is enabled by default, and the following notification message appears. You can modify the consent for data collection at any time. 

To modify your consent for data collection

You can modify your data collection consent at any time. Your change applies only to your individual user account.

1. Log in to BMC Helix Innovation Studio.
2. From user profile, select Analytics. 
   

3. In the Analytics dialog box, modify your consent.
   
   
   

   Tip

   To understand the types of data that are collected, expand Learn more about what we collect.

4. Click Save.