BMC Helix Service Management Deployment 23.3.01

Perform a fresh installation by deploying container images of BMC Helix Innovation Suite, including BMC Helix ITSM, BMC Helix CMDB, BMC Helix Digital Workplace, BMC Helix ITSM: Smart IT, BMC Helix ITSM Insights, BMC Helix Multi-Cloud Broker, and other components.

Learn more about installation in the Deployment overview.

Release notes and notices
updated 21 Jun

Learn what’s new or changed for installation and deployment of BMC Helix Service Management 23.3.01, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this space, place a watch on this page.

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May 10, 2024

Updates available in 23.3.01 Hotfix 2:

This hotfix contains enhancements to improve the security within your on-premises environment.

23.3.01 enhancements
March 22, 2024

Enhancements available in this release:

  • Install BMC Helix Service Management in an air-gapped environment
  • Simplify configurations and data replication by using the database refresh pipeline

  • Improve BMC Helix Innovation Suite database performance by using a separate database for reporting
  • Utilize updated support for technology stack:

    • Kubernetes version 1.28
    • OpenShift version 4.14
    • Nginx Ingress Controller version 1.9.5
    • Helm chart version 3.14
  • Migrate Elasticsearch data to OpenSearch

  • Install additional products for on-premises installation
  • Use additional deployment size

23.3.01 enhancements


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

The release notes in this documentation are specific to deploying BMC Helix Service Management and other components by using container images. For complete release notes, refer to the product documentation of the respective component.

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