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Configuring the heap size and perm size of Remedy Smart Reporting web server

To onboard multiple tenants in UNIX environments, you must change the heap size and perm size of the Remedy Smart Reporting web server. 

To change the heap size and perm size

  1. Navigate to <Tomcat Install_Directory>/bin directory.
  2. Open the Tomcatxw.exe file.

  3. Navigate to Java tab and increase the Java heap size according to your system size. For information on configuration size, see the knowledge article 000232571.

    Example:
    Java_heapsize.png

Important

For OpenJDK 11 use the parameter: -XX:+UseG1GC instead of -XX:+UseConcMarkSweepGC and -XX:+UseParNewGC for the garbage collector.

  1. Navigate to <Tomcat Install_Directory>/bin directory.
  2. Edit the catalina.sh file.

  3. Add the following command to increase the Java heap size and perm size:

    JAVA_OPTS=%JAVA_OPTS% -Xms512m –Xmx2048m -XX:PermSize=256m -XX:MaxPermSize=512m -XX:+UseCompressedOops -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -XX:MaxMetaspaceSize=3200m

    The preceding command contains sample values of heap size and perm size. You must increase the size according to your system size. For information on configuration size, see the knowledge article 000232571.

Important

For OpenJDK 11 use the parameter: -XX:+UseG1GC instead of -XX:+UseConcMarkSweepGC and -XX:+UseParNewGC for the garbage collector.


 

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