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    BMC Decision Support for Server Automation 8.2

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    This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

    If you need to contact BMC Support to resolve an installation issue, ensure that you provide the support team with the following files:

    File name and location

    Description

    BDSSAInstallationDirectory/logs/Install.log

    Installation configuration log

    BDSSAInstallationDirectory/local.properties

    Installation parameters file

    BDSSAInstallationDirectory/logs/blauthprovider.log

    BMC Server Automation authentication provider log

    BDSSAInstallationDirectory/logs/appserver.log

    BMC Server Automation authentication server log

    BDSSAInstallationDirectory/logs/cogstartup.xml

    Cognos configuration file

    BDSSAInstallationDirectory/logs/cogserver.log

    Cognos execution log

    BDSSAInstallationDirectory/logs/blrptadmin.log

    Report Administration Utility log

    BDSSAInstallationDirectory/logs/ETL/timeStamp/site_siteID_timeStamp_run_etl.log

    You need this log file if the ETL script fails.

    ETL log

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