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AR System 21.3

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AR System (formerly known as Remedy Action Request System) is a part of the single-tenant BMC Helix Innovation Suite that consolidates the capabilities of AR System and BMC Helix Innovation Studio Open link .

BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite requires fewer resources and improves integration between components.

Release notes and notices

updated 09 Apr

Learn what’s new or changed for BMC Helix Innovation Suite 21.3, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.

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Related topics

Known and corrected issues

Support information

Release notes and notices Open link in BMC Helix Innovation Studio documentation.

The following table lists the enhancements in this release:

Date	Summary	Reference
January 29, 2024	Issues that were corrected by 21.3 patch 11 and issues that remain open Patch 11 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch: (Controlled availability customers only) Facilitate application access to users having different email domains Extended long-term support for AngularJS	21.3 patches
September 5, 2023	Issues that were corrected by 21.3 patch 10 and issues that remain open Patch 10 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch: Improve data retrieval performance by selecting a row-level security algorithm Support for Kubernetes 1.25 and OpenShift 4.12 Support for Ingress 1.7.0 and Helm 3.11 Additional products available for on-premises installation	21.3 patches
June 15, 2023	Issues that were corrected by 21.3 patch 9 and issues that remain open Patch 9 for version 21.3 is available for SaaS subscribers.	21.3 patches
January 23, 2022	Issues that were corrected by 21.3 patch 8 and issues that remain open Patch 8 for version 21.3 is available for SaaS subscribers.	21.3 patches
December 20, 2022	Issues that were corrected by 21.3 patch 7 and issues that remain open Patch 7 for version 21.3 is available for SaaS subscribers.	21.3 patches
November 1, 2022	Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch: Updated support for Kubernetes and OpenShift Support for self-signed and CA signed certificates Updated support for Nginx Ingress Controller Automated setting up of BMC Deployment Engine	21.3 patches
October 3, 2022	Updates to Patch 6 for version 21.3 are available for SaaS subscribers. This update includes support for rebranding Progressive Web Application (PWA) screens according to your company's standards and requirements.	21.3 patches
September 2, 2022	Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch: Use separate migration options to synchronize folders and content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround Perform partial migration of content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to prevent articles updated in BMC Helix Knowledge Management by ComAround from being overridden Have article flags and flagging attributes such as date and comment automatically synchronized from BMC Helix ITSM: Knowledge Management and BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround Have your localized knowledge articles in BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management automatically synchronized to the corresponding translation languages in BMC Helix Knowledge Management by ComAround Have your knowledge articles migrated significantly faster from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround	21.3 patches
August 1, 2022	Issues that were corrected by 21.3 patch 5 and issues that remain open Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch: Automatically unlock the BMC Helix Innovation Suite account Support for Amazon EKS, GKE and OKE platforms Execute arbitrary commands by using the Run Process action Rollback BMC Helix ITSM deployment Updates to Fluent Bit deployment Enhancements to Support Assistant tool	21.3 patches
May 23, 2022	Issues that were corrected by 21.3 patch 5 and issues that remain open Patch 5 for version 21.3 is available for SaaS subscribers.	21.3 patches
March 23, 2022	Issues that were corrected by 21.3 patch 4 and issues that remain open Patch 4 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch: (On-premises only) The Support Assistant tool is available as a sidecar container with non-root user privileges. (On-premises only) Support for four different deployment size templates. Support for PostgreSQL 13.5 database with disk level encryption. Documentation improvements for the following use cases: Integrating third-party products with BMC Helix Innovation Suite by using REST APIs Using Email Engine to enable email driven business processes Using Approval Server to automate the approval-driven business processes Using BMC Helix Innovation Suite to enable business process automation	21.3 patches
February 8, 2022	Issues that were corrected by 21.3 patch 3 and issues that remain open Patch 3 for version 21.3 is available for SaaS subscribers.	21.3 patches
January 20, 2022	Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for SaaS subscribers. Seamless authentication of users from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management by ComAround. Improved parity between knowledge articles in BMC Helix ITSM: Knowledge Management and BMC Helix Knowledge Management by ComAround by synchronizing knowledge article attributes. BMC Service Request Management is available only for upgrade scenarios.	21.3 patches
January 5, 2022	Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.	21.3 patches
December 23, 2021	Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.3.	Fix available for Apache Log4j security vulnerabilities CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105
November 19, 2021	Issues that were corrected by 21.3 patch 1 and issues that remain open Updates available in 21.3 patch 1: Automate processes by using content packages Use AutomationEdge callbacks to receive real-time event notifications	21.3 patches
October 4, 2021	Enhancements available in this release: Integrate BMC Helix Innovation Studio applications with third-party applications by using BMC Helix iPaaS, powered by MuleSoft Track user activity in BMC Helix Innovation Studio applications Use BMC Helix Dashboards as the default platform for dashboards and viewing reports Support for unified platform user license management capability in BMC Helix Innovation Studio Copy application definitions to your target application Improve the security of BMC Helix Innovation Studio applications Facilitate automation of tasks by using RPA tools	21.3 enhancements

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<ac:structured-macro ac:name="scroll-ignore" ac:schema-version="1" ac:macro-id="df3e473e-085e-4f61-83da-d53a77c6b967"><ac:rich-text-body><ac:structured-macro ac:name="bmc-custom-table" ac:schema-version="1" ac:macro-id="91d5c0c7-d957-479e-9f77-8c0f9835f181"><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><table class="relative-table wrapped" style="width: 100.0%;"><colgroup> <col style="width: 50.0%;" /> <col style="width: 50.0%;" /> </colgroup><tbody><tr><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="711bffe7-9e16-4ab4-9e36-9c0ced055d62"><ac:parameter ac:name="icon">getting_started</ac:parameter><ac:parameter ac:name="page">Getting started</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p><ac:structured-macro ac:macro-id="a11386d9-cc12-4090-b41e-3a3ddfe5e6a2" ac:name="sv-children" ac:schema-version="2"><ac:parameter ac:name="page"><ac:link><ri:page ri:content-title="Getting started" ri:space-key="ars213" /><ac:plain-text-link-body><![CDATA[Getting started]]></ac:plain-text-link-body></ac:link></ac:parameter><ac:parameter ac:name="first">8</ac:parameter></ac:structured-macro></p></ac:rich-text-body></ac:structured-macro></div></td><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="9985456e-a82f-4914-b552-c97a6cbdbd97"><ac:parameter ac:name="icon">using</ac:parameter><ac:parameter ac:name="page">Using</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p>As an end user, navigate the AR System interface, create and manage reports, work with approval requests, and view data using Remedy Flashboards.</p></ac:rich-text-body></ac:structured-macro></div></td></tr><tr><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="39b2de26-006e-41f3-8bec-d583be0abd42"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Onboarding and implementing</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As an administrator, set up AR System for your company.</p></ac:rich-text-body></ac:structured-macro></div></td><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="054457b3-ee16-41d3-a5e3-715f8f1da07f"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Securing AR system</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As an administrator, secure the AR System by configuring ports and firewalls, encrypting the system, and setting up passwords.</p></ac:rich-text-body></ac:structured-macro></div></td></tr><tr><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="8671e67a-9548-4856-bad5-70322be7e059"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Administering</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured.</p></ac:rich-text-body></ac:structured-macro></div></td><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="f70451ec-2418-4b3b-a990-ad947a56b4e3"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Enabling services</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p>As an administrator, enable services to <span style="color: rgb(32,33,36);">leverage operational benefits of BMC Helix Innovation Suite.</span></p></ac:rich-text-body></ac:structured-macro></div></td></tr></tbody></table><table class="relative-table wrapped" style="width: 100.0%;"><colgroup> <col style="width: 34.0%;" /> <col style="width: 33.0%;" /> </colgroup><tbody><tr><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="78e0e00b-5820-4b29-9de8-5e2c164e4943"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">Developing applications</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As a developer or application programmer, develop or customize a AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application.</p></ac:rich-text-body></ac:structured-macro></div></td><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="c9ef8d2a-9f3d-482e-b19e-fe41ce549d87"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">Developing an API program</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As a developer or application programmer, integrate the AR System forms with any third-party application by using REST API.</p></ac:rich-text-body></ac:structured-macro></div></td></tr><tr><td colspan="1"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="f0ed291b-1879-473f-b872-3f7709f71067"><ac:parameter ac:name="icon">integrating</ac:parameter><ac:parameter ac:name="page">Integrating</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);">As an administrator, set up integrations with other BMC products or third-party software.</span></p></ac:rich-text-body></ac:structured-macro></div></td><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="f467eff5-1650-42f0-a179-7a1cb18f3818"><ac:parameter ac:name="icon">troubleshooting</ac:parameter><ac:parameter ac:name="page">Troubleshooting</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p>Resolve common issues or errors, review logs, or contact Support.</p></ac:rich-text-body></ac:structured-macro></div></td></tr></tbody></table><table class="relative-table wrapped"><colgroup> <col style="width: 0.0px;" /> <col style="width: 0.0px;" /> <col style="width: 0.0px;" /> <col style="width: 0.0px;" /> </colgroup><tbody><tr><td class="highlight-grey" colspan="1" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Communities</strong></p><p style="text-align: center;"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline"> <a class="external-link" href="https://communities.bmc.com/community/bmcdn/bmc_it_service_support"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="width">50</ac:parameter><ac:parameter ac:name="attachment-filename">Social_orange.png</ac:parameter></ac:structured-macro> </a> </span></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Knowledge Base</strong></p><p style="text-align: center;"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline"> <a class="external-link" href="https://www.bmc.com/support/support-central.html"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="width">50</ac:parameter><ac:parameter ac:name="attachment-filename">Info_sharing_orange.png</ac:parameter></ac:structured-macro> </a> </span></p></div></td><td class="highlight-grey" colspan="1" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Videos</strong></p><p style="text-align: center;"><a href="https://www.youtube.com/playlist?list=PLibAMtD70sYG4ziAgHGq176viMo7rgioH"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Videos</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="attachment-filename">Video_orange.png</ac:parameter></ac:structured-macro> </a></p></div></td><td class="highlight-grey" colspan="1" data-highlight-colour="grey" style="text-align: center;"><div class="content-wrapper"><p><strong>Education</strong></p><p><strong> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline"> <a class="external-link" href="https://www.bmc.com/education/training-and-certification.html"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="width">50</ac:parameter><ac:parameter ac:name="attachment-filename">Education_orange.png</ac:parameter></ac:structured-macro> </a> </span> </strong></p></div></td></tr></tbody></table><table><colgroup><col /><col /><col /></colgroup><tbody><tr><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="03d78fa6-b1f2-4c49-855b-f1a5eae29c52"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">PDFs and videos</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);"><span style="color: rgb(23,43,77);">Get a list of all the videos and a PDF version of the AR System documentation.</span></span></p></ac:rich-text-body></ac:structured-macro></div></td><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="0ccc19f0-4be6-4eb6-84d2-9be04ade72df"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">FAQ</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);"><span style="color: rgb(23,43,77);"><span style="color: rgb(0,0,0);">F</span></span><span style="color: rgb(23,43,77);">ind answers to the most frequently asked questions about AR System.</span></span></p></ac:rich-text-body></ac:structured-macro></div></td><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="5e082e23-2a15-4682-b653-eff5407b42cb"><ac:parameter ac:name="icon">integrating</ac:parameter><ac:parameter ac:name="page">Related spaces</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p><span style="color: rgb(23,43,77);">See the documentation of products related to AR System.</span></p></ac:rich-text-body></ac:structured-macro></div></td></tr></tbody></table></ac:rich-text-body></ac:structured-macro></ac:rich-text-body></ac:structured-macro>

AR System 21.3

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