End-to-end process for BMC Application Diagnostics on-premises users

• Evaluate a new release, service pack, or patch for implementation.
• Learn about enhancements.

• Learn about the product's system architecture, key concepts, and usage.

• Evaluate system requirements and sizing considerations to make capacity and deployment recommendations.
• Evaluate and plan user permissions, system access, data security, and review security considerations.
• Plan who will administer the system and the approach to system authentication.

IT architect

• Download and Install the BMC Application Management Console. Optionally, install BMC Real End User Monitoring components.
• Download and Install the Application Diagnostics Server components and Agents.

VM administrator

System administrator

• Set up the Application Management Console.
• Connect the Application Diagnostic components.
• Connect BMC Application Diagnostics with BMC Real End User Monitoring if you installed it.

For additional configuration options and tasks, see the Administering section.

• Provide data to the Console.

• (Optional) Integrate with other BMC products and technologies.

• Diagnose application problems and analyze session information.

Operator

Application support analyst

Application developer

• Manage user access.

• Secure the system components.

• Configure the Application Diagnostics database and components.

• Configure the AM Console.

• Configure the end-user experience monitoring system components, if they were installed.

• Configure Cloud Probes, if they were installed.

• Resolve issues with an upgrade or installation.
• Troubleshoot or resolve issues with the application diagnostic components.
• Contact Support.

• Evaluate a service pack or patch for implementation and learn about enhancements.
• Maintain the system components by upgrading the software.