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This topic provides troubleshooting information, including information about error messages and frequently asked questions related to BMC PATROL for AIX.

Case 1:

Problem: Sar Command failure and data is not getting collected for UserTime, SystemTime, IdleTime, IdleTime, Utilization, RunQueueSize, and ContextSwitches parameters.

Reason: the patrol default user or remote user for remotely monitored host do not have sufficient privileges.

Remedy:

  • Local monitoring      : Add the patrol default account user to the OS adm group
  • Remote monitoring : Add the remote host’s username to its adm OS group.

 

Case 2:

Problem: Application Class instances are not getting discovered. Getting Command execution failure for application class instance discovery.

Probable Reason: The discovery command is missing for application class or donot have execution permissions. Refer below table for commands for discovery.

Probable Remedy: If the command is missing please get the same installed. If the problem still persists please contact BMC Support.

Case 3:

Problem: Application Class instances are discovered but no data is getting collected and Command execution failure is reported in _CollectionStatus.

Probable Reason: The collection command might be missing for application class or donot have execution permissions. Refer below table for commands for data collection.

Probable Remedy: If the command is missing please get the same installed. If the problem still persists please contact BMC Support.

Application Class

Discovery Command

Collection Command

CPU

 

sar -A 5

 

 

uptime

 

 

lparstat 5 1

 

 

lparstat -i

 

 

vmstat 5 1

 

 

mpstat -a 5 1

SMP

mpstat

mpstat 5 1

Disk

iostat -d

iostat -lD 5 1

Filesystem

mount

df -vm

Kernel

 

ipcs -qms

 

 

sar -A 5

Memory

 

getconf PAGE_SIZE

 

 

sar -A 5

 

 

vmstat 5 1

 

 

vmstat -v

Network

netstat -ni

netstat -ni

 

 

entstat -d <network Device name>

Swap

lsps -a

lsps -a

Users

 

who

Virtualization

 

lparstat -i

WPAR

 

lparstat -i

 

 

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