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You can examine the availability status of App Visibility agents for Java, .NET Framework, and BMC Synthetic Transaction Execution Adapter (TEA) Agents. You can see relevant details such as the  applied policy for application server agents, or the name of the agent for synthetic agents. You can also delete agents that are no longer in use.

The following topics are presented:

Before you begin

To perform this procedure, you must have Application Administrator-level access.

To view the list of agents

  1. From the navigation menu, select Administration > App Visibility Agents.
  2. Click one or more filters to display agents according to status.
    See the description of the statuses in the following table.

The agents are displayed in a table, according to the selected filters. Click a column heading to sort the table entries.

The table contains the following information:

Description of agent list

Column

Description

Selection box

Select to delete agents that are no longer in use.

You can select individual agents, or click the column header to select all displayed agents.

Status

Indicates the availability status of each agent:

  • Offline—Agent is offline or has been unresponsive for more than 12 hours for application server agents or more than 3 hours for synthetic agents
  • Inactive—Agent is offline or has been unresponsive for more than 15 minutes but less than 12 hours for application servers or more than 5 minutes but less than 3 hours for synthetic agents
  • Unknown—App Visibility portal found the agent in the database, but the portal has not received a signal from the agent
  • (Agents for Java or .NET) Upgrade Required—Agent is from an earlier version and must be upgraded to the current version
  • Online—Agent is online or has sent a signal to the system
    Signals are sent every 15 minutes from agents for Java and .NET, and every 5 minutes from synthetic agents.

Name

  • (Agents for Java or .NET) Name of the application server on which the agent is running
    • If the server has a display name, the display name is displayed.
    • If a display name is not available, the server host name is displayed.
    • If neither a display name nor a host name is available, the server IP address is displayed.

If the port number is available, the port number is added automatically to the end of the display name.

  • (Synthetic TEA Agents) Name of the agent

Version

Version number of the agent

Platform

Agent environment: Java, .NET, or Synthetic

Applied Policy

(Agents for Java or .NET, only) Name of the policy file applied to the agent

The agent takes the default Agent Policy at installation. For details about applying a different policy, see Applying a policy to an Agent.

Tier

Associated tier (Web, Business, or Synthetic) automatically assigned by the system according to the agent's use in the application

To delete an App Visibility agent

You can delete agents that are no longer in use. If you delete an active agent for Java or .NET, the agent is displayed again the next time it contacts the system. If you delete a Synthetic agent, the agent is displayed again only after the TEA Agent service is restarted. 

  1. From the navigation menu, select Administration > Agents.

  2. Delete agents:
    • To delete a single agent, regardless of how many are selected, select Delete from the action menu for the single row.
    • To delete more than one agent, select the agents (or click the column header to select all displayed agents), and select Delete Selected from the action menu at the column header.

  3. Click Yes to confirm deletion.

After you disconnect and delete an agent with associated data, the agent is removed from the portal and the data is no longer displayed in the TrueSight console. However, if you reconnect the same agent to the same portal, and the portal is still connected to the collector with the saved agent's records, the associated data is displayed in the console again.

Where to go from here

Adding and editing components

Related topics

Installing an App Visibility agent for Java

Installing an App Visibility agent for .NET

Installing a BMC Synthetic Transaction Execution Adapter Agent

 

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