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After completing the Presentation Server upgrade with the upgrade wizard or through silent upgrade, you can verify that the Presentation Server was upgraded successfully and is operating. You can verify this by reviewing the log entries added during the upgrade, and examining the server processes and services.

To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_install_log.txt file, which is located in the (WindowsC:\Users\Administrator\AppData\Local\Temp directory or (Linux/tmp directory. 


     For the fix pack1 upgrade, truesightpserver_fixpack_log.txt file is created. This file is located in the C:\Users\Administrator\AppData\Local\Temp directory.

  2. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.

To verify the upgraded Presentation Server operation

Post upgrade, to verify that the Presentation Server is operating, navigate to the (WindowsTrueSightPServer\truesightpserver\bin or (LinuxTrueSightPServer/truesightpserver/bin directory and run the following command:

(Windows) tssh server status

(Linux) ./tssh server status

A list of Presentation Server processes is displayed that is similar to the following sample:

Process status
Core Server     Running (13176)
Index Server    Running (11028)
Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start &


On Linux computers, add & at the end of the tssh server start command so that the process runs in the background and you can continue to use the shell.

If error conditions persist, contact BMC Customer Support for assistance.

Related topics

Performing the Presentation Server upgrade

Performing the Presentation Server upgrade silently