Page tree

Earlier versions of the TEA Agent cannot connect to App Visibility and App Visibility issues synthetic-handshake-denied.log messages that look similar to the following message:

TEA Agent handshake request denied. Unsupported version. TEA Agent [Agent details]

Resolution

Upgrade your TEA Agents to the appropriate version as described in Upgrading synthetic TEA Agents.

Related topics

TEA Agent system requirements

Working with logs