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The following topics provide information about preparing your environment before installing the Presentation Server:

Preinstallation tasks for the Presentation Server

  • Confirm that your computer meets the system requirements.
  • Ensure that the BMC Atrium Single Sign-On 9.0 system is installed Open link . The Presentation Server will not operate without Atrium Single Sign-On. Atrium Single Sign-On can be installed on the same computer as the Presentation Server. Review scalability information for the Presentation Server and  Atrium Single Sign-On Open link .
    Atrium Single Sign-On 
    does not have to be installed as a standalone instance to work with the Presentation Server. A single Atrium Single Sign-On can support one or more Presentation Servers. You can also use the existing Single Sign-On that is integrated with other BMC products while installing the Presentation Server.
  • Ensure that the user who is installing the Presentation Server has the following privileges:

    • (Windows) Administrator privileges.
    • (Linux) A non-root user with modification permissions to the following directories and files. A user with root privileges cannot install the Presentation Server.

      PermissionFile or Directory
      Read/Write and Execution/opt/bmc (Presentation Server installation directory)
  • Complete or review the installation planning worksheets.
  • Review known and corrected issues.
  • If there was a previous Presentation Server installation, it must be completely uninstalled from the system, and any installed security software must not hamper the deletion of any *.war files.
  • Ensure that you delete all files from the temporary directory. 
    (Windows) %temp%
    (Linux) /tmp 
  • If you are installing the Presentation Server on an IPv6 Windows host, ensure that the IP helper service is started.
  • Ensure that the system default locale is a UTF-8 locale.

To configure the required Terminal Server options

On a Windows operating system, to run the installation utility through a Terminal Services connection or a remote desktop session, configure the Terminal Server options that pertain to temporary folders.

  1. On the host computer, open the Local Group Policy Editor by selecting Start > Run and typing gpedit.msc.
  2. Expand the following folder: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders.
  3. Double-click the following options to set each to Enabled:
    • Do not delete temp folder upon exit
    • Do not use temporary folders per session
  4. Restart the computer.

Troubleshooting tip

If you receive a notification about Terminal Server configuration when you run the installation, perform the following steps to back up the registry and adjust the registry key values as follows:

  1. On the host computer, open the Registry Editor by selecting Start > Run and typing regedit.
  2. Expand the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  3. Set the value for PerSessionTempDir and DeleteTempDirsOnExit to 0.
  4. Restart the computer.


You can revert these changes after you complete the installation process. You might need to restart the computer.

Where to go from here

 Select an installation method for the Presentation Server: