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The BMC TrueSight Operations Management system installation process requires preinstallation, installation, and post-installation work.


If you are installing the Operations Management components as a proof-of-concept installation for testing purposes, you can use the guidelines for installing on a single computer.

Basic Operations Management component installation sequence

Use the following table as a guide to all of the installation stages.

1Review the planning information for the Operations Management solutionIT architects and the Solution Administrator use this information to plan a new deployment for BMC TrueSight Operations Management.Complete the planning worksheets to help make decisions about a new implementation of BMC TrueSight Operations Management.Planning worksheets for Operations Management
2Prepare for the Operations Management installationBecause of the many components that need to be installed for the TrueSight console, it is important to review and complete the preinstallation steps.Complete the installation worksheets, downloading the required files for installation,and the preparations for installing the various Operations Management components.Preparing for installation


BMC recommends installing the Operations Management components in the following order.

3Install the BMC Atrium Single Sign-On 9.0

BMC Atrium Single Sign-On server allows users to present credentials only once for authentication, and subsequently be automatically authenticated by every BMC product that is integrated into the system.

Must be installed before the BMC TrueSight Presentation Server.

During the Presentation Server installation, you are required to enter the Atrium Single Sign-On server host name, port, and administrator password.

Installing The Atrium Single Sign-On server Open link
4Install the BMC TrueSight Presentation Server

The Presentation Server receives and analyzes data that is displayed in the TrueSight console.

The TrueSight console displays service availability and performance management of the IT environment. It also combines event management, impact management, performance monitoring, and application modeling in a seamless solution for physical, virtual, and cloud environments.

As the hub of the operations management environment, BMC recommends that you install the Presentation Server first.

Installing the Presentation Server


Install entitled licensed product components
Install the BMC TrueSight Infrastructure Management Infrastructure Management is an integrated platform for service availability and performance management of your IT environment. It combines event management, service impact management, performance monitoring, and data analytics (including baselines, abnormality detection, and Root Cause Analysis algorithms) in a single seamless solution for physical, virtual, and cloud environments.Install the BMC TrueSight Infrastructure Management server before Integration Service and Administrator console.

Installing Infrastructure Management Open link

If you are integrating with TrueSight Infrastructure Management, you must apply the  TrueSight Infrastructure Management 10.0.500 Open link update.
Install the App Visibility server components

The App Visibility server comprises the following components:

  • One App Visibility portal component
  • One or more App Visibility collector components
  • One or more App Visibility proxy components

The server receives and analyzes data from the end user's browser and from the App Visibility agents for Java and .NET that are installed on web application servers, and from the synthetic Transaction Execution Adapter (TEA) Agent.

Install the portal before the other server components because the collector and proxy reference the portal during installation. The App Visibility agents also reference the portal during installation.

Typically, the App Visibility environment uses separate hosts for the portal, one or more collectors, and one or more proxies. Install the proxies in the network's demilitarized zone (DMZ).

The portal and the collector installations include a database.

Installing the App Visibility server components
Install the App Visibility agents for monitoring Java and .NET application servers
The App Visibility agents for Java and agents for .NET monitor the performance and availability of applications running on application servers. Agents also monitor metrics of the server, such as CPU and memory use.

Install an agent on each application server of the application that you want to monitor.

The agent installation references the portal.

Installing an App Visibility agent for Java


Installing an App Visibility agent for .NET

Install Borland Silk Performer Synthetic Transaction Monitoring for BMC


BMC Synthetic Transaction Execution Adapter (TEA) Agent

The TEA Agent monitors the performance and reliability of worldwide applications through synthetic (also called robotic) transactions.

An application specialist uses Silk Performer to record or author .ltz scripts that simulate user transactions. The scripting utility also serves as an execution module to run scripts on the computer with the TEA Agent.

Install Silk Performer before you install the TEA Agent.

Install the TEA Agent and enter connection details for the App Visibility server.

For installation instructions for Silk Performer, see the PDF file on the product's Documentation page on the EPD Open link


Installing a BMC Synthetic Transaction Execution Adapter Agent

6Register the Operations Management ComponentsAfter you install the basic components of the Operations Management system, you must identify the component systems as data providers to the Presentation Server. This registration process enables the Presentation Server to receive data from its component parts. You can register data providers as you add component systems, or when you finish adding all components.Configure components in the TrueSight console.

Registering the data providers with the Presentation Server

7Integrate the TrueSight console with other BMC ProductsIntegrate BMC TrueSight Operations Management with other BMC products by using a post-installation configuration utility that is accessed from the TrueSight console.Review information about the integrations, prerequisites, and how to enable functionality.Integrating with BMC Products

Installing Operations Management components on a single computer

If you are installing the Operations Management components on a single computer, use the following installation guidelines to avoid conflicts in the port numbers between the components.

  1. Install the Atrium Single Sign-On (SSO) server Open link  with ports 9443 and 9005. 
  2. Install the TrueSight Presentation Server with default ports 80 and 443 for http and https. 
  3. Stop the Presentation Server and the Atrium Single Sign-On Server. 
  4. Install the TrueSight Infrastructure Management Open link  components with ports other than 80 and 443. 
  5. Add the following entry in the (Windows) \custom\conf\pronet.conf or (Linux) /custom/conf/pronet.conf file. 

    pronet.jboss.jms.port=<port number>

    Where <port number> is any supported but unused port number.
    For example,

  6. In the (Windows) \pw\jboss\server\minimal_jms\conf\amq-broker-config.xml or (Linux) /pw/jboss/server/minimal_jms/conf/amq-broker-config.xml file, change the port number from 8093 to the port number added in the pronet.conf file in the previous step. For example, 9093. 
  7. Stop the Infrastructure Management Server.
  8. Start the Presentation Server, the Atrium Single Sign-On Server, and the Infrastructure Management Server. 
  9. Register the Infrastructure Management Server with the Presentation Server. 
  10. Install the App Visibility server components with default ports.
  11. Register the App Visibility Portal with the Presentation Server. 

Related topics

Component installation worksheets

Implementation phases for Operations Management

Preparing for installation

System requirements

Deployment use cases and best practices

Verifying the Presentation Server installation and operation