Error messages

The following table lists the error messages present in the <<>>.log file, explains the probable cause of the error and the workarounds that can be performed to counter these errors.

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Error code	Log message	Message description	Cause and action
BMC_TS-PL000001F	Failed to initialize the task - [{}]. Ahh. self-terminating...	The task failed to initialize and will be terminated.	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000002E	Failed to initialize the app-task	The application task failed to initialize.	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000003F	Exception while loading DB properties file		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000004E	Exception while loading Exceptional properties file.		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000005F	Missing mandatory variable - {}. Terminating...	The mandatory variable {} is missing and therefore the application will terminate.	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000006E	Exception while configuring Hibernate properties.		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000007F	Failed to create database connection	The Presentation Server failed to connect to the database.	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000008E	Failed to write the property - [{}]	The {} property failed to be written	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000009F	Failed to write the property	The {} property failed to be written	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000010F	Failed to re-establish connection with ES		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000011F	Failed to start TSIM Event Gateway Service	The Infrastructure Management event gateway service could not be started	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000012E	failed Gateway EventHandler Init		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000013E	Gateway name is empty		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000014E	Entry does not exist in configuration file mcell.dir for gateway [{}]	The gateway {} entry does not exist in the mcell.dir configuration file	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000015E	Failed initialize Cell Gateway	The cell gateway did not initialize	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000016E	Exception while sending ack to cell	The acknowledgement could not be sent to the cell	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000017E	Exception while inserting events to ES	Events failed to be	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000018E	Failed to initialize Message Service	The message service failed to initialize	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000019F	Failed to load patrol instances version from child server - [{}]	PATROL versions could not be loaded from the {} child server	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000020F	Failed to load patrol instances version from child server.		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000021E	Failed to create cache for - [{}]	Cache for {} was not created	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000022E	failed to update TSIM cell information for - [{}]	Infrastructure Management cell information for {} was not updated	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000024E	Failed to connect to Data Provider	The connection to the data provider failed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000025E	Failed to connect to TSIM Cell	Connection to the Infrastructure Management cell failed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000026E	Failed to connect to TSIM Cell after retry	Connection to the Infrastructure Management cell failed after a retry	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000027E	Failed to start ActiveMQ Broker Service	The ActiveMQ BrokerService class failed to start	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000028E	Failed to fetch operations from cell	Operations from the Infrastructure Management cell could not be fetched	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000029E	Failed to get device MFD status	MFD status for the device could not be fetched	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000030E	Failed to create TS device	The TrueSight device was not created	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000031E	Failed to perform cell operations action	The Infrastructure Management cell operations could not be performed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000032E	Failed to initialize SyncTSIMGroups	The SyncTSIMGroups task did not initialize	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000033E	Failed to process SyncTSIMGroups response message	The response message for SyncTSIMGroups failed to process	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000034E	Failed to sendSyncGroupRequest	The sendSyncGroupRequest task failed to complete	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000035E	Exception during Remote startup task initialization	Initialization of the remote startup task displayed an error	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000036E	Failed to route the message - [{}]	The {} message did not route	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000037I	JMS Connection to server ({}) lost	The JMS connection to the {} server is lost	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000038I	JMS Connection error occured due to NamingException	The connection to JMS could not be established because of an internal error	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000039I	JMS Connection error occured due to JMSException	The connection to JMS could not be established because of an internal error	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000040E	Could not connect to destination ({}). Will retry to connect	The connection to the {} destination could not be established. Trying to reconnect…	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000041E	Failed to connect to [{}]	{} failed to reconnect to {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000042I	Could not create JNDI API context	The JNDI API could not be created	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000043E	JNDI API lookup of ConnectionFactory failed: [{}]	The JNDI API could not locate the ConnectionFactory object	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000044E	NGPMesssageService: Failed to send heartbeat to [{}]	The NGPMesssageService task failed to send a heartbeat to {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000045E	NGPMesssageService: Quit HBMsgSendThread, may be re-init	The NGPMesssageService task may be reinitialized	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000046E	Error while receiving message with Id [{}] . Details: [{}]	An error was encountered while receiving the {} message.	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000047I	Invalid destination [{}] specified in property [{}]	An invalid destination {} has been specified in the {} property	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000048E	Invalid NGPDestination Type [{}] specified in property [{}]	An invalid destination {} has been specified in the {} property	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000049E	Failure in message delivery	The message delivery failed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000050E	Failure in message service init	Initialization of the message delivery failed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000051E	Failed to sync ENUM from cell		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000052E	Failed to sync CLASSES from cell		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000053E	TSIM registration failed for data provider: [{}]	Registration of Infrastructure Management failed for the {} data provider	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000054E	Cell configuration details are not available for data provider:[{}]	Cell configuration details are not available for data provider:[{}]	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000055E	JMS connection failed for data provider:[{}]	The JMS connection failed for the {} data provider	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000056E	Initialization failed for data provider:[{}]	The {} data provider failed to initialize	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000057E	Initialization done but connection status update failed for data provider:[{}]	The {} data provider initialized but update on the connection status failed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000058E	Failed to delete the entry in mcell.dir file		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000059E	TSIM unregistration failed for data provider: [{}]	Deregistration of Infrastructure Management failed for the {} data provider	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000060E	Failed to delete component with id: [{}]	The {} component could not be deleted	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000084E	Exception in CacheListener: cacheEntryUpdated for component with id [{}]	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000085E	Failed to update component: [{}]	The {} component could not be updated	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000086E	Failed to create component: [{}]	The {} component could not be created	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000087E	Failed to delete component with host: [{}] and port: [{}]	The {} component with host {} and port {} could not be deleted	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000088E	Failed to delete component with id: [{}]	The {} component could not be deleted	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000089E	Failed to retrieve component with host: [{}] and port: [{}]	The configuration information for component with host {} and port {} is unavailable	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000090E	Failed to retrieve all components.	The configuration information for all components is unavailable	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000091E	Failed to retrieve components for type: [{}]	The configuration information for components of type {} is unavailable	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000092E	Failed to retrieve information for component: [{}]	The configuration information for component {} is unavailable	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000093E	Failed to retrieve components for session tenant with type: [{}]	The configuration information for components for session tenant that are type {} is unavailable	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000094E	Failure in task Get for component: [{}]	The Get task failed for component {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000095E	Failure in task Delete for component: [{}]	The Delete task failed for component {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000096E	Failed to update event channel details for component: [{}]	The Delete task failed for component {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000097E	No valid host name was found for local machine		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000098E	Failed to create task from type: [{}] for component: [{}]		Internal error. Please contact BMC Customer Support.
BMC_TS-PL000099E	Failure while PUT request, update event channel, request url: [{}] respond with: [{}]	PUT request failed to update event channel, request url {}, and respond with {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000100E	Failure while DELETE request, notify on delete, request url: [{}] respond with: [{}]	DELETE request failed to notify on delete, request url {}, and respond with {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000101E	Failure while GET request, retrieve information, request url: [{}] respond with: [{}]	GET request failed to retrieve information, request url {}, and respond with {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000102E	Failure while POST request, heartbeat , request url: [{}] respond with: [{}]	POST request failed for heartbeat, request url {}, and respond with {}	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000103E	Failed to take database backup	Database backup failed	Internal error. Please contact BMC Customer Support.
BMC_TS-PL000104E	Exception while updating the component cache {}	An error occurred while updating the component cache {}	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000001E	Exception while firing CacheAdd listener event	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000002E	Exception while firing CacheDelete listener event	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000003E	Exception while firing CacheUpdate listener event	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000004E	Exception while firing EventAdd listener event	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000005E	Exception while firing EventDelete listener event	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000006E	Exception while firing EventUpdate listener event	An error occurred while notifying the cache listeners	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000007E	Failed to connect Elastic Search	A connection to Elasticsearch could not be established	Internal error. Please contact BMC Customer Support.
BMC_TS-CA000008E	Failed to get parent device id	The device hierarchy could not be constructed because the device ID of the parent device could not be obtained.	The device hierarchy could not be constructed because the device ID of the parent device could not be obtained. Restart the Presentation Server
BMC_TS-PL000009W	Failed to get list of operations/Remote Actions	The list of operations or remote actions could not be obtained.	Restart the Presentation Server
BMC_TS-PL000010E	Failed to insert device into database:[{}]	The device details could not be updated in the database	The database is not updated with the device details. This may be because the DNS in the device name is missing. You can ignore this error message.
BMC_TS-PL000011E	Failed to delete device from database:[{}]	The device was not deleted from the database because it may be associated with other data providers	Internal error. Please contact BMC Customer Support.
BMC_TS-IN000001F	Postgres binary ({}) is either not readable or executable. Please check your installation.	The PostgreSQL	Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000003I	App Visibility portal is not configured.		Register the App Visibility Portal component in the TrueSight console.
BMC_TS-AVA000004E	Failed to get agents from App Visibility server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000009E	Failed to delete agents from App Visibility server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000016E	Failed to update application details.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000020E	Failed to delete the {} application.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000022I	Invalid method parameters for tierID {} and app {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000023E	Failed to create Application View members.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000025E	Failed to get data for tiers.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000027E	Failed to check permissions.
BMC_TS-AVA000029I	No App Visibility proxies.		No App Visibility proxies are detected by the system.
BMC_TS-AVA000030I	At least one of the App Visibility proxies is offline: {}.		Verify that the listed App Visibility proxies are online.
BMC_TS-AVA000031E	Failed to get list of App Visibility proxies.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000033E	Failed to get system applications.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000035E	Failed to get events from the App Visibility portal.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000036E	Failed to add {} event to result.		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000037E	Failed to put data in JSON object.		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000048E	Failed to create JSON for synthetic execution Application View member (SyntheticMember).		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000053E	Failed to get database queries with the following parameters: timestamp={}, dbIds={}, application={}, limit={}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000057E	Failed to get application discovery rules.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000060E	Failed to update application discovery rules.		Verify that the discovery rules for automatic applications are valid.
BMC_TS-AVA000064E	Failed to validate application discovery rules.		Verify that the discovery rules for automatic applications are valid.
BMC_TS-AVA000084I	Task added for App Visibility portal {}.
BMC_TS-AVA000085I	PortalsUpdatesThread woke up.
BMC_TS-AVA000086I	Start executing update tasks for the following App Visibility portal servers: {}.
BMC_TS-AVA000087I	Check if App Visibility portal {} is configured in the console.
BMC_TS-AVA000089I	App Visibility portal server {} is configured.
BMC_TS-AVA000090I	Check if App Visibility portal {} is accessible.
BMC_TS-AVA000091I	App Visibility portal {} is accessible.
BMC_TS-AVA000092I	Update tasks for App Visibility portal {}.
BMC_TS-AVA000093I	No more update tasks for App Visibility portal {}. Removing the portal from list.
BMC_TS-AVA000094I	No update tasks for App Visibility portal {}. Removing it from update list.
BMC_TS-AVA000095I	Failed to ping App Visibility portal {}.
BMC_TS-AVA000098E	Failed to update database information list in App Visibility portal.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000102E	Failed to get configuration file of type {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000106E	Failed to get content version for configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000109E	Failed to save content of configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000112E	Failed to add new configuration file with ConfigurationContentInfo {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000115E	Failed to delete configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000118E	Failed to set the configuration file with fileID {} as default.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000109E	Failed to save content of configuration file with fileID {}.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000125E	Failed to get pages from App Visibility server.		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000129E	Failed to get pages chart data from App Visibility server.		Internal error. Please contact BMC Customer Support.
BMC_TS-AVA000131E	Failed to create global rule.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000134E	Failed to get application server information from RequestInstanceInfo.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000136E	Failed to get DBInfoModel from DataService. [ids={}]		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000137E	Failed to get RequestInstance from SingleRequestServiceDelegate. [id={}]		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000139E	Failed to get transaction.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000144E	dataService cannot retrieve the list of DBInfoModel from the App Visibility portal [requestId={}, transactionId={}].		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000145E	dataService cannot retrieve the BusinessTransactionsMetricsContainer from the App Visibility portal [period={}, requestId={}, transactionId={}].		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000152E	Failed to get server metrics.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000159E	Failed to get tier configuration file.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000163E	Failed to get trace information.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000166E	Failed to get application SLA for the {} application.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000174E	Failed to decode entry point {}.		Use a JVM that supports UTF-8 encoding.
BMC_TS-AVA000177E	Failed to get traces from server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000178E	Failed to convert traces list to JSON.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVA000181E	Failed to create rule.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000182E	Failed to decode entry point name {}.		Use a JVM that supports UTF-8 encoding.
BMC_TS-AVA000183E	Failed to encode parameter [entryPoint={}].		Use a JVM that supports UTF-8 encoding.
BMC_TS-AVA000186E	Failed to get transactions from server.		Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000187E	Failed to convert transactions list to JSON.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVA000188E	Tenant associated with portal ID {} does not have any automatically discovered applications.		No automatically discovered applications are associated with the selected tenant. Verify that App Visibility agents are installed and online.
BMC_TS-AVA000189E	User does not have permission to view data for any automatically discovered applications for the tenant associated with portal ID {}.		Verify logged in user and user permissions.
BMC_TS-AVA000190E	User does not have permission to view data for the {} application.		Verify logged in user and user permissions.
BMC_TS-AVA000191E	Failed to get top transactions from server.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVA000192E	Failed to convert top transactions list to JSON.		Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVS000000E	Failed to delete Execution Plan (executionPlanId = {}).	Execution Plan could not be deleted.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000005E	Failed to get synthetic SLA for application {}.	SLA could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000011E	Failed to get synthetic custom SLA for application: {}, and Execution Plan ID: {}.	Custom SLA could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000016E	Error while getting Execution Plan data.	Execution Plan data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000018E	Failed to get Execution Plan from the server.	Execution Plan could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000020E	Failed to save Execution Plan from the server.	Execution Plan could not be saved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000022E	Failed to delete Execution Plan from the server.	Execution Plan could not be deleted.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000024E	App Visibility portal is not configured.		In the TrueSight console, add the App Visibility portal component registration.
BMC_TS-AVS000025W	Some collectors could not be reached, response may lack data. Unreachable/offline collectors: " {}	One or more App Visibility collectors could not be reached. Data may be incomplete.	In the App Visibility portal console verify that all collectors are connected and are in ONLINE status.
BMC_TS-AVS000029E	Error while getting location data.	Data for this location could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000032E	Error while getting test data.	Test data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000036E	Error while getting execution data.	Execution data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000041E	Error while getting execution timers data.	Execution timer data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000045E	Error while getting execution error data.	Execution error data could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000048E	Error while getting execution log request.	Execution log request could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000051E	Failed to get scripts from the server.	Scripts could not be retrieved from the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000052E	General exception occurred while getting scripts from the server.	Errors occurred while retrieving scripts from the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000055E	Failed to get script file data. ScriptFileID = {}	The script file could not be retrieved.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000057E	General exception occurred while adding App Visibility portal error to JSON result.		See the error stack trace in the Presentation Server log for more details.
BMC_TS-AVS000058E	Failed to delete the script {} from the server.	The script could not be deleted from the Presentation Server.	Unable to delete script. This could be due to one of the following reasons: This script was not found in the Portal - The script was manually deleted from the portal file system. If this is the case, revert the manual deletion and try again. This script has associated Execution Plans - In this case, you must remove all the Execution Plans associated with this script before deleting the script.
BMC_TS-AVS000060E	General exception occurred while adding success IDs [{}] to the result.	One or more of the scripts you were trying to delete were not successfully deleted.	Refresh the Scripts page and see which scripts are still not deleted. See the Presentation Server log to see which scripts had errors during deletion.
BMC_TS-AVS000062E	General exception occurred while uploading the script {} to the server.	An error occurred while uploading the script to the Presentation Server.	See the Presentation Server log for the full exception stack. Retry uploading the script.
BMC_TS-AVS000063E	Failed to upload the script {} to the server.	The script could not be uploaded to the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000066E	General exception occurred while replacing the script {}: {} on the server.	An error occurred while replacing the script on the Presentation Server.	See the Presentation Server log for the full exception stack. Retry replacing the script.
BMC_TS-AVS000067E	Failed to replace the script {}: {} on the server.	The script could not be replaced on the Presentation Server.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000070E	Error while getting execution request data: {}	An error occurred while retrieving execution data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000071E	Error while getting execution request data.	An error occurred while retrieving execution data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000073E	Error while getting execution log request data: {}	An error occurred while retrieving execution log data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000074E	Error while getting execution log request data.	An error occurred while retrieving execution log data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000076E	Error while downloading execution log.	An error occurred while downloading the execution log.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000080E	Error while getting application request.	An error occurred while retrieving application data.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000083E	Error while saving application blackout settings.	An error occurred while saving synthetic application blackout settings	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000086E	Error while changing application status.	An error occurred while changing application status.	Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AV000001I	Internal error.		Internal error. Please contact BMC Customer Support.
BMC_TS-AV000002W	Internal error.		Internal error. Please contact BMC Customer Support.
BMC_TS-AV000004E	Internal error: {}, EntryPoint={}		Internal error. Please contact BMC Customer Support.
BMC_TS-AV000005E	Failed to decrypt the KeyStore password {}.
BMC_TS-AV000006E	Failed to initiate REST client. KeyStore path or password is missing [keystorepath={}, keystorePassword ={}].
BMC_TS-AV000007E	Failed to create REST client (trust/key manager creation).
BMC_TS-AV000008E	Failed to create REST client (SSL context).
BMC_TS-AV000010E	Failed to connect to App Visibility portal.
BMC_TS-AV000014E	Failed to parse object for entity class {}.
BMC_TS-AV000050E	Failed to read tier property file.
BMC_TS-AV000051W	{} is not one of the allowed tierID values: {}
BMC_TS-AV000052E	Failed to parse {}.
BMC_TS-AV000122I	Invoked with the following parameters: uid={}, portalID={}.
BMC_TS-AV000123I	CommonParamDescriptor={}
BMC_TS-AV000151E	No App Visibility portal found for portalID {}.
BMC_TS-AV000153E	No App Visibility portal found for tenant.
BMC_TS-AV000155E	No App Visibility portal found for tenant {}.
BMC_TS-IA0000101E	Error while parsing the response from remote cells.	Response from remote cells could not be parsed.	Verify that the Infrastructure Management Servers can be reached from the Presentation Server. See the infraApp.log for more information.
BMC_TS-IA0000102E	Error while processing the event group request.	Requests from event group could not be processed.	Verify that correct information is entered while creating or editing an event group. See the infraApp.log for more information.
BMC_TS-IA0000103E	Event group request validation failed: {}	Validation of requests from event group failed. {} has details of the failed validation.	Check whether you have a valid event group request. See the infraApp.log for more information.
BMC_TS-ID000001E	Exception occurred while fetching the devices {exception}	An exception occurred while the service was accessing the device information.	The main web service failed with a 500 internal error. Contact BMC Customer Support.
BMC_TS-ID000002E	Required Device Filter information is NULL, Cann't fetch devices	Device filter information is missing.	No Device filter criteria was sent to the web service. Select a valid Device filter criteria. If the problem persists, then contact BMC Customer Support.
BMC_TS-ID000003E	Caught NumberFormatException. Returning empty response {exception}	The specified time filter was not valid.	The web service returned an empty response because a NumberFormatException occurred. Specify a valid time filter.
BMC_TS-ID000004E	Start time is greater than End time. Cann't fetch devices	The device information cannot be accessed when the Start time is later than the End time.	The Start time is later than the End time. Specify a valid Start and End time range.
BMC_TS-ID000005W	NO events are for any Device. Returning empty response	No events are associated with the selected devices.	The Device dashlets are not configured to show the event severity. Configure the Device dashlets to show the event severity.
BMC_TS-ID000006E	Invalid User exception caught while fetching Devices for Applications {exception}	User credential validation failed at the web service level.	User credential validation failed at the web service level. Enter a valid user credentials or pass a valid authorization token to the web service.
BMC_TS-ID000007W	NO events found for the Device [{Device name}]	No events are associated with the selected device.	The Device dashlet is not configured to show the event severity. Configure the Device dashlet to show the event severity.
BMC_TS-ID000008W	No Devices found in the system, returning empty response	The system contains no matching devices.	The dashlet criteria does not match the devices in the system. Specify a valid criteria or add devices to the system.
BMC_TS-ID000013E	Mandatory input Device id is NULL, Can not proceed further	The selected device does not exist.	An empty device ID was sent to the web service. Select a valid device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000014E	No Device found with given device Id {}, Can not proceed further	The selected device does not exist.	The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000015E	No Monitor instances found for the Device {}, Can not proceed further	No associated monitoring instances for the selected device exists.	The device was not associated with the monitoring instances. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000016E	No Monitor Types found for the Device {}, Can not proceed further	No associated monitoring types for the selected device exists.	The device was not associated with a monitoring type. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000017E	Either of Global Time filter or MO Config key inputs are NULL, Can not proceed further	No data is available for the selected time filter or the dashlet configuration parameters.	The specified time filter or dashlet parameters are invalid. Select a valid time filter or reconfigure the dashlet. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000018W	MO Config key input : {} is corrupted. Can not the process the key.	No data is available for the configuration key parameter.	The configuration key parameter is not the correct length. Set the configuration key parameter within the maximum and minimum length guidelines. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000019E	Input Device id is 0, Can not proceed further	The selected device ID is invalid.	The selected device ID cannot be 0 (zero).Select a valid device ID. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000020E	No Device retrieved with given input Id : {}, Can not proceed further	The selected device does not exist.	The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.
BMC_TS-AC000028E	Found an older version of App Visibility Portal [{version}] on host [{machine name}]. To view the Model updates, upgrade to the latest App Visibility Portal.	An earlier version of the App Visibility Portal is found.	Verify that the latest version of the App Visibility Portal is integrated with the system to view the Model updates.

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