Downloading the Fix Pack

Create a directory in which to place the downloaded files. 

1. Go to http://www.bmc.com/support/support-central.html and select Product Downloads.
2. At the logon prompt, enter your user ID and password, and click Submit.
3. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
4. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, according to the EPD site help; otherwise, skip to step 5.
5. Verify that the correct profile is displayed for your download purpose, or use the Profile list to select a different profile.

1. In the Filter Products text box under Products, type TrueSight Presentation Server and press Enter, or click Go.
   For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.1 License Entitlements
   
2. From the list of products displayed on the right side, click the appropriate product license.
3. In the pop-up window, select 10.1.00 as the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
4. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
   

   1. Products—Displays the product files and supplementary related files available for download.

   2. Patches—Displays the patch and fix pack files available for download.
   3. License Information—Displays the files related to licenses.
   4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

   Note

   You cannot select files across the tabs. When you click another tab, current selections are cleared. 

5. Click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
     This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
6. Click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window to go back to the product listing page.

1. In the Filter Products text box under Products, type TrueSight Infrastructure Management and press Enter, or click Go.
   For information about the license entitlements and component products related to BMC TrueSight Infrastructure Management, see BMC TrueSight Operations Management 10.1 License Entitlements
   
2. From the list of products displayed on the right side, click the appropriate product license.
3. In the pop-up window, select 10.0.00 as the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.
4. Click the appropriate tab, and select the check boxes next to the files and documents that you want to download:
   

   1. Products—Displays the product files and supplementary related files available for download.

   2. Patches—Displays the patch and fix pack files available for download.
   3. License Information—Displays the files related to licenses.
   4. Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

   Note

   You cannot select files across the tabs. When you click another tab, current selections are cleared. 

5. Click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
     This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
6. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link or the X symbol that is displayed to the top-right of the pop-up window.