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The following illustration depicts the basic BMC TrueSight Operations Management architecture with BMC TrueSight App Visibility Manager and BMC TrueSight Infrastructure Management providing data to the Presentation Server. With both data providers deployed, all functionality is enabled. This illustration does not cover all possible integrations. For information about the possible deployment scenarios, see Deployment use cases and best practices.

Operations Management basic deployment with all data providers


BMC TrueSight Operations Management

BMC TrueSight Operations Management provides the interface for monitoring data from data providers, such as the BMC TrueSight Infrastructure Management product and the BMC TrueSight App Visibility Manager product. Authentication and permissions are provided by BMC Atrium Single Sign-On. The following table describes the purpose of each component.


Presentation Server

The Presentation Server hosts the web-based TrueSight console functions and consumes events and performance data from the data providers to provide a consolidated set of views for monitoring the infrastructure from an application context. In addition to data presentation, the Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence. The Presentation Server supports integrations to other products, high availability, and disaster recovery. User management and multitenancy support is enabled through integrated system authentication with BMC Atrium Single Sign-On.

Presentation server overview
TrueSight console

The TrueSight console is hosted on the Presentation Server.

System administrators use the TrueSight console to configure the Presentation Server, to connect to the data providers, and to integrate with other products and components. System administrators can also use the TrueSight console to view the users and user groups defined in the Atrium SSO Admin Console.

IT Operations and other specialists use the TrueSight console to monitor applications, events, and devices, or to diagnose problems.

TrueSight console overview

Central Monitoring Administration

For Infrastructure Management, system administrators use Central Monitoring Administration to create and download installation packages for PATROL Agents and Knowledge Modules. Central Monitoring Administration is also used to define monitoring policies.

Central Monitoring Administration is launched from within the TrueSight console.

Central Monitoring Administration for Infrastructure Management
BMC Atrium SSO Admin ConsoleSystem administrators use the BMC Atrium SSO Admin Console to  manage users and manage user groups , which are viewable in the TrueSight console. BMC Atrium Single Sign-On 9.0

For information about the App Visibility Manager product architecture, see BMC TrueSight Operations Management system .

BMC TrueSight Infrastructure Management

The Infrastructure Management system enables event management, service impact management, performance monitoring, and performance analytics. For more details about this system and its components, see BMC TrueSight Infrastructure Management architecture and components .



Infrastructure Management interfacesInfrastructure Management provides additional interfaces for monitoring the data collected and processed by this system and for configuring and customizing the system.
Infrastructure Management Server

The Infrastructure Management Server receives events and data from the following sources:

  • BMC PATROL Agents
  • Event Management Cells
  • Third-party event and data sources

After the Infrastructure Management Server collects this information, it processes events and data using a powerful analytics engine and additional event processing instructions stored in its database. The Infrastructure Management Server can also leverage a service model (built within the Infrastructure Management Server or published from the BMC Atrium CMDB) to map data and events in context with business services. You can deploy one or more Infrastructure Management servers. 

Infrastructure Management Server

Integration Service hosts

The Integration Service manages events from event sources such as BMC PATROL Agents, event adapters, and SNMP traps, and forwards performance data to the Infrastructure Management Server.  Infrastructure Management Integration Service

Event and performance data

Events are collected from the following sources:

  • BMC PATROL – PATROL Agents can be configured to generate events about metrics. As a best practice, the PATROL Agent is configured to generate nonperformance, availability-related events, binary events, and events from the Knowledge Module (KM).
  • BMC TrueSight Infrastructure Management Server – The BMC TrueSight Infrastructure Management Server can be configured to generate performance-related events.
  • Adapters – Events from other sources can be processed by event adapters such as SNMP adapters and log file adapters. All events from various sources are sent to event processing cells for correlation, deduplication, filtering, normalization, and enrichment.

Performance data is collected from BMC PATROL Agents or from other sources such as BMC Portal, Microsoft System Center Operations Manager, and BMC TM ART using the appropriate adapters. Not all performance data has to be forwarded to the Infrastructure Management Server. Performance data can be collected and stored at the BMC PATROL Agents and visualized as trends in the Infrastructure Management console without streaming the data to the Infrastructure Management Server.


Performance (stats, raw) information

BMC TrueSight App Visibility Manager

The BMC TrueSight App Visibility Manager system enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.



App Visibility Server

The App Visibility Server comprises an App Visibility portal, one or more App Visibility collectors, and, optionally, one App Visibility proxy.

App Visibility portal

The App Visibility portal manages App Visibility collectors, the App Visibility proxy, and App Visibility agents. The App Visibility portal communicates with the associated App Visibility collectors to gather the application data to be sent to the Presentation Server and viewed in the TrueSight console.

App Visibility can send events either to a cell on the BMC TrueSight Infrastructure Management Server or to a Remote Cell.

App Visibility collector

The App Visibility collector receives data from one or more App Visibility agents. The App Visibility collector stores the information for the application that is monitored by the App Visibility agent. Each App Visibility collector has its own database, where all information is saved.

App Visibility agent

An App Visibility agent captures a sample of the transactions that have latency violations or errors. The captured data and the metrics data for the application server are sent to the App Visibility collector.

The following agents are available:

  • The App Visibility agent for Java captures information about application transactions from an application server Java virtual machine (JVM). 
  • The App Visibility agent for .NET captures information about application transactions from Internet Information Services (IIS) worker processes.

Through instrumentation by the App Visibility agents, the App Visibility proxy processes end-user performance and availability data and events. If users experience long transaction time, problematic AJAX requests, or errors, an event is sent to App Visibility Manager.

App Visibility proxy(Optional) The App Visibility proxy receives and processes end-user experience data so that you can see end-to-end transaction time and availability, and browser page performance and availability on your web application. In the TrueSight console, IT Operations can examine end-user data through the User tier in the Application View.

Borland Silk Performer Synthetic Transaction Monitoring for BMC Software



Borland Silk Performer Synthetic Transaction Monitoring for BMC Software

Borland Silk Performer Synthetic Transaction Monitoring for BMC Software is a utility that enables application specialists to record or author .ltz scripts that simulate user transactions.

The scripting utility also serves as an execution module to run scripts on the computer with the BMC Synthetic Transaction Execution Adapter (TEA) Agent.

BMC Synthetic Transaction Execution Adapter (TEA) Agent

The Synthetic TEA agent runs synthetic scripts and transfers the results to the App Visibility collector.

BMC PATROL for Application Management

The BMC PATROL for Application Management obtains Synthetic performance monitoring data from the BMC App Visibility portal to enable you to monitor the performance and reliability of your worldwide applications through BMC TrueSight Infrastructure Management .

This Synthetic monitoring data includes:

  • Synthetic transaction response times from  BMC Synthetic Transaction Monitoring , which measures application health based on end-user experience metrics, such as availability, accuracy, and performance.
  • Synthetic end-user experience monitoring that is integrated into BMC TrueSight Infrastructure Management , with all monitoring data transferred to BMC TrueSight Operations Management .

Related topics

BMC TrueSight Operations Management overview

Deployment use cases and best practices



  1. Hello,

    is there any chance that you could also publish the Visio files for the architecture diagram?


    1. Hi,

      Thank you for your comment.

      A Visio file for the architecture diagram is now available in the Product guide and supporting documents table in the PDFs and videos topic.


      Michael Taslitz