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When you create or modify a dashboard, select and configure the Application Client Breakdown dashlet to identify real-time issues that might depend on how end users access your application. You can break down the way users access the application—by browser type or by platform—and display the average application end-to-end time or the number of hits for each client breakdown.

For example, the following image displays two instances of the dashlet: browser type by average response time, and browser type by number of hits:

The graph on the left shows that users of the Android native browser have greater peaks and variations in average response time. The graph on the right shows that the volume of users, as shown by the number of hits, on that browser is relatively low. In this way, information from the graphs can help you prioritize issues.

This topic presents the following information about this dashlet:

Understanding the dashlet data

By default, the dashlet displays the average response time for end users, aggregated by browser, for all applications with App Visibility end-user monitoring.

The following image displays the default Application Client Breakdown dashlet, showing average response time by browser type.

Application Client Breakdown dashlet: browser type by average response time

The selected time filter in the image is set to the last two hours, which is determined by the dashboard Time Period setting. For more information about setting the time for the dashboard, see Adding and modifying dashboards.

You can examine information about data points on the graph by performing the following tasks:

View tooltips over data points in the graph

Hover over a point in the graph to see the application client breakdown (by browser or by platform) and the data for the average response time and number of hits.

The current configuration is displayed in the top row of the tooltip, and additional data about the number of hits or the response time is displayed in the second row.


The tooltip for a graph that shows browser type by average response time also shows number of hits:

The tooltip for a graph that shows platform by number of hits also shows the average response time:

View information in the graph legend

Hover over a point in the graph and the legend displays values for all the items.


In the following image, the graph shows browser type by average response time. When you hover over the data points, the average response time is displayed next to each browser name in the legend.

Likewise, if the graph shows the number of hits, the legend displays the value next to each browser type or platform.

Click an item (browser or platform) in the graph legend to hide or show the data on the graph.

Zoom in to a specific time frame

Drag horizontally over the graph to zoom in to a specific time frame. To return to the standard view, click  Show all in the upper-right side of the graph.

Dashlet requirements

The Application Client Breakdown dashlet requires end-user monitoring with App Visibility Manager.

When you configure the dashlet, you select the following options:

  • Aggregate data by browser type or by platform.
  • Display the average response time or the number of hits for the selected aggregation.
  • Display data for one ore all applications that use end-user monitoring through App Visibility Manager.

When you configure the dashlet, you select an application. If you use the dashboard application filter to select an application, the dashboard filter overrides the dashlet's selected application.

For optimal viewing, use a dashboard row that is at least 33% wide.

Configuring the dashlet

You can configure this dashlet when you add or edit a dashboard.

  1. Click Add Dashlet and select the Application Client Breakdown dashlet.
  2. Click the Configure Dashlet  icon.

  3. (Optional) Enter a descriptive title for the dashlet.

  4. From the Aggregate By list, select the client breakdown to display:

    • Select Browser to aggregate data by browser type.
      Monitored browsers consist of Android Browser, Chrome, Firefox, Internet Explorer, and Safari.
      Browsers that are not recognized are listed as Others. To add monitored browsers, contact BMC Support.


      For Android devices version 4.4 (KitKat) and later, Android Browsers use a Chrome engine and are categorized as Chrome.

    • Select Platform to aggregate data by client platform, such as by desktop or laptop computer users, or by mobile device users.
  5. From the Data Type list, select the type of application data to display:
    • Select Avg Response Time to display the average latency for users of the client breakdown (browser or platform).
    • Select Number of Hits to display the volume by client breakdown (browser or platform).
  6. Choose to display results from all applications or from one application:
    • Select All to display results from all applications.
    • Select Selected, and then click Select to open a list from which you can choose a single application to display.
  7. Select the height of the dashlet row: 1X, 2X, 3X, or 4X.
    The value of X is approximately 100 pixels. The default height is 3X.

Related topics

End-user monitoring

Dashlet library

Adding and editing components