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This topic provides the hardware and software system requirements for App Visibility components. See also Sizing App Visibility and Synthetic TEA Agent components for guidelines about estimating the equipment you need depending on the size of your environment. 

App Visibility server (portal, collector, and proxy) system requirements

Supported operating systems

Windows

Microsoft Windows 2012 

  • Microsoft Windows 2012 Standard Edition (64 bit)  
  • Microsoft Windows 2012 Datacenter Edition (64 bit)
  • Microsoft Windows 2012 R2 Standard Edition (64 bit)
  • Microsoft Windows 2012 R2 Datacenter Edition (64 bit)

Microsoft Windows 2008

  • Microsoft Windows 2008 R2 Standard Edition (64 bit)
  • Microsoft Windows 2008 R2 Datacenter Edition (64 bit) 
  • Microsoft Windows 2008 R2 Enterprise Edition (64 bit) 

Linux

  • Red Hat Enterprise Linux versions (64-bit versions):
    • 6.4
    • 6.5
    • 6.6
    • 6.7
    • 7.0
    • 7.1
    • 7.2
  • SUSE Linux Enterprise Server (64-bit versions):
    • 11 SP 2
    • 11 SP 3
    • 12

Database requirements

During App Visibility portal and collector installations, a local PostgreSQL database is automatically installed on the same computer as the App Visibility portal and collector host. You cannot connect to a remote database.

App Visibility requirements for JavaScript injection

The App Visibility JavaScript injection is supported by most web-based applications and browsers:

  • HTML pages must contain the <head> element and must be produced dynamically: JavaServer Pages (JSP) or Java servlets for Java application servers, ASP.NET applications for .NET application servers.
  • For end-user browsers that support navigation-timing API, App Visibility provides end-to-end time and network time. For browsers that do not support navigation-timing API, App Visibility provides only end-to-end time.
  • When cookies are enabled on the server and client, App Visibility returns statistics about the number of users.

The following end-user browsers support the web beacon that is injected by App Visibility:

  • Internet Explorer, versions 10 and 11
  • Firefox, latest version
  • Chrome, latest version
  • Safari (iOS 10.x), version 6.x

Ensure that you import a KeyStore file to the App Visibility proxy, or change the security protocol to work only with HTTP.

Required resources

Ensure that you have sufficient resources for the optimum performance of the size of your deployment. See also Sizing App Visibility and Synthetic TEA Agent components for guidelines about estimating the equipment you need depending on the size of your environment.

App Visibility server resources for different deployment sizes—without synthetic transactions

Size of deployment

Number of agents

CPUs required

Memory required

Disk size

Small

20

2 CPUs, 2 GHz each

8 GB RAM

200 GB

Medium

100

2 CPUs, 2 GHz each

8 GB RAM

1000 GB

Large

200

4 CPUs, 2 GHz each

16 GB RAM

2000 GB

Extra Large

500

8 to 16 CPUs, 2 GHz each

32 GB RAM

5000 GB*

* Divide the required disk size by the number of collectors: <diskSize> / <numberOfCollectors>

App Visibility server resources for different deployment sizes—with synthetic transactions

Size of deployment

Number of transactions per hour

CPUs required

Memory required

Database size

Small

12000

2 CPUs, 2 GHz each

8 GB RAM

20 GB

Medium

60000

2 CPUs, 2 GHz each

8 GB RAM

100 GB

Large

120000

4 CPUs, 2 GHz each

16 GB RAM

200 GB

Extra Large

300000

8 to 16 CPUs, 2 GHz each

32 GB RAM

500 GB

Calculations are for transactions with ten custom timers or page timers per transaction. For transactions that don't use timers, database size requirements may be smaller.

Database size calculations assume a retention period of 35 days. 

 

Default server communication ports

The following table lists the default port numbers used by the App Visibility server components. The listed port numbers are the default values that you can change during installation, or change in the properties files after installation (requires restart of the service).

Ensure that the App Visibility portal and collector ports can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.

Default port numbers for server communication

Port

Protocol

Server component

From

Reference

8100

HTTPS

App Visibility portal

App Visibility collector, App Visibility proxy, agents, and the TrueSight Presentation Server

Changing App Visibility portal settings

8101HTTPSApp Visibility portal KM integration and supportability portApp Visibility portal
8800HTTPSApp Visibility portal databaseApp Visibility portal

8200

HTTPS

App Visibility collector

App Visibility portal, App Visibility proxy, and agents

Changing App Visibility collector settings

8201HTTPSApp Visibility collector supportability portApp Visibility collector
8800HTTPSApp Visibility collector databaseApp Visibility collector
8300HTTPSApp Visibility proxyApp Visibility portal and collectorChanging App Visibility proxy settings
8301HTTPSApp Visibility proxy supportability portApp Visibility proxy
880HTTPSApp Visibility beacon receiverEnd-user browser
8444HTTPSApp Visibility beacon receiverEnd-user browser

App Visibility agent for Java system requirements

Minimum space requirements for App Visibility agent for Java

  • Installation disk space: 10 MB
  • Recommended reserved space: 30 MB per instance of the agent

Java requirements

  • The computer on which you are installing the App Visibility agent for Java must have Java already installed for the App Visibility agent installation script to run correctly.
  • Ensure that the JAVA_HOME environment variable is configured with Java 1.6 or later.

Supported application servers and Java versions

The following application servers have been tested and certified in BMC's test environment. Only those application servers with Java 1.6 or later are supported by BMC.

Supported application servers for App Visibility agent for Java

Application server

Java version

IBM WebSphere Application Server 7.0.x

IBM 1.6

IBM WebSphere Application Server 8.0.x

IBM 1.6

IBM WebSphere Application Server 8.5.x

IBM 1.7

Oracle WebLogic Server 10.3/11

Sun 1.6

Oracle WebLogic Server 11g

Sun 1.6

Oracle WebLogic Server 12c

Sun 1.6

Oracle WebLogic Server 12c

Sun 1.7

JBoss Application Server 6

Sun 1.6

JBoss Application Server 7.x

Sun 1.6

JBoss Application Server 7.x

Sun 1.7

WildFly 8 (formerly JBoss AS)Sun 1.7

Apache Tomcat 7.x

Sun 1.6

Apache Tomcat 7.x

Sun 1.7

Apache Tomcat 8.x

Sun 1.7

App Visibility agent for .NET system requirements

Minimum space requirements for App Visibility agent for .NET

  • Installation disk space: 180 MB
  • Recommended reserved space: 120 MB

Supported systems for App Visibility agent for .NET

The computer on which you are installing the App Visibility agent for .NET must have IIS already installed for the App Visibility agent installation utility to run correctly.

The following application servers have been tested and certified in the BMC test environment.  

  .NET Framework
Windows serverIIS4.6.14.64.5.23.5 SP1
2012 R2 64 bit8.5yesyesyesyes
2012 64 bit8.0yesyesyesyes
2008 R2 64 bit7.5yesyesyesyes
2008 64 bit7.5yesyesyesyes

Network Time Protocol (NTP) synchronization


The data handled by application monitoring components, including all server components and agents, is time sensitive. If the time between components is not synchronized, data might not be displayed in the TrueSight console. Consult your operating system documentation to synchronize each component's internal clock with an NTP server on your network or on the Internet. Ensure that the clocks are regularly synchronized.

TrueSight console browser compatibility

Compatible web browsers and operating systems for the console

 

Browser →


Operating system ↓

Microsoft Internet Explorer 10

Microsoft Internet Explorer 11

Mozilla Firefox 1

Google Chrome 1

Apple Safari 1

Mac OS X Mavericks (version 10.9)

 

 

yes

 

yes

iOS 7

 

   yes

iOS 8

    yes
iOS 9    yes

Microsoft Windows 7

yesyesyesyes

 

Microsoft Windows 8

 yesyesyes

 

Red Hat Linux 6.4, or later

 

 

yes

 

 

Android 4.4 (KitKat)   yes 
Android 4.3 (Jelly Bean)   yes 

1 Use the latest version of the browser.

Production Environment Considerations

App Visibility server components are deployed with a Jetty web server and built-in remote diagnostics components. The components are used for a secure login by BMC personnel for support purposes. To disable this feature, contact Customer Support .

Related topics

System requirements

Sizing App Visibility and Synthetic TEA Agent components

Preparing for the App Visibility server installation

Preparing for installation of App Visibility agent for Java

Preparing for installation of App Visibility agent for .NET

 


3 Comments

  1.  

    1.  

  2. This web page did not list which operating systems are supported by the App Visibility agent for Java and App Visibility agent for .NET agents.  It only states which operating systems are supported by the App Visibility Server (Portal, Collector, and Proxy).

     

    Please list the supported operating systems for the agents.

     

    Thanks,

    Winsor