Page tree

You can accomplish all of your application monitoring, infrastructure management, and synthetic transaction monitoring activities from the TrueSight console. This topic covers the following information, which describes how to access the console, standard conventions used throughout the product, and an overview of how you can navigate the user interface and access other applications to complete your activities. 


To access the TrueSight console

  1. From a supported browser, enter the IP address of the TrueSight Presentation server. 

    Example: (IPv4) or [fd4f:9030:fbd4:1:250:56ff:fe8f:4a9a] (IPv6)
  2. On the Login page, enter your user name and password, and press Enter.
Does your company subscribe to the product?

To log on to the TrueSight console as a subscriber to the product, you must append your tenant name to your user name with the @ character.

Example: myaccount@calbro.  

Overview of the TrueSight console

The navigation pane provides access to the available options in the TrueSight console. As you reduce the size of the browser or when you display the console on a mobile, the navigation disappears. You can access it at any time from the navigation menu. The following image shows all of the options available on the console, but only administrators can access every option.

The navigation pane list depends on the components registered with the Presentation Server.

Regardless of your current task, the header portion of the user interface provides the common information identified in the following illustration.


1 – Navigation menu that enables you to show or hide the navigation pane

As you decrease the size of the console, the navigation pane disappears from view. Use this accordion-like option to show the navigation pane.

2 – Time of the host server

3 – User role and user name of the logged on user

4 – Action menu that displays User Preferences, Help, About, and Log Out links

Action menus appear on every page of the product and provide context-sensitive menus that enable you to configure and interact with the product.

5 – Help links that provide context sensitive user assistance.  

Navigation flow

Many features are accessible to all users of the product, but just as many of them are restricted to users with specific roles. The following diagram provides an overview of the basic flow of the product. As you can see from the diagram, many of the user features require configuration by someone logged on with some level of administrative access. Following configuration of the product, you can begin creating consolidated views of your environment with dashboards. For more information about permissions, see Role-based access.

  • Your preferred Home page is displayed whenever you log on. By default, the Dashboards page is your Home page, but you can select a different page or a specific dashboard from the page action menu. Your current Home page is displayed in User Preferences
  • Most users of the system will use the Monitoring features to monitor and troubleshoot problems with their applications and infrastructure. You can access those features directly or you can access them from a dashboard.
  • You can access the BMC TrueSight Infrastructure Management and BMC IT Data Analytics products during root-cause analysis. You can access IT Data Analytics as a stand-alone product, but you must access Infrastructure Management from the TrueSight console.
  • Users responsible for configuring the system, such as Application Specialists and Operations Specialists, can also access the options under Configuration.
  • Users responsible for access control and security and the general maintenance of the system can access the options under Administration.