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This topic contains information about how to contact Customer Support and the support status for the products that comprise the TrueSight Operations Management solution.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central . You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy.
 To view the support status for each component product that composes this version of TrueSight Operations Management solution, access the Support information topic of each product component. To access the product documentation, access the latest version from the Release notes and notices topic.

Related topic

Overview of the TrueSight Operations Management licenses