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The products that compose the TrueSight Operations Management solution are available for download from the BMC Electronic Product Distribution (EPD) website at If you do not already have a user name and password that allow you to fully access the Customer Support site, you can register for a user name and password on the site.

For information about which files to download for the base license and for each of the license add-ons, see the table in Overview of the TrueSight Operations Management licenses.

If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and ask for a physical kit to be shipped to you.


The component files that you download from the BMC Software EPD web page might contain some or all of the patches listed on the product's Customer Support web page. If the EPD page shows that a patch is included, you do not need to obtain that patch separately.

To download the files

  1. Create a temporary directory in which to place the downloaded files.


    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Navigate to the BMC Electronic Product Distribution (EPD) website at
  3. At the logon prompt, enter the User ID and Password that your BMC sales representative gave you.
  4. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose. If necessary, use the Profile list to select a different profile.
  7. From the Component View (default view), in the Filter Products text box under Products, type in the name (full or partial) of the product component you would like to download and press Enter, or click Go

    Only the product components entitled for the licenses you own will be displayed.

  8. In the pop-up window, select the version (default selection is the latest GA version), the platform (if applicable), and click Go.
  9. Click the appropriate tab:
    • Products—Displays the product files and supplementary related files available for download.

    • Patches—Displays the patch and service pack files available for download
    • License Information—Displays the files related to licenses.
    • Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download. 

      You cannot select files across the tabs. When you click another tab, current selections are cleared.

  10. For each tab, select the check boxes next to the files and documents that you want to download. 

    Alternatively, if you select Go To Licensed Product View, you can view and download the product components you are entitled to based on the licenses you own. Scroll down until you find BMC TrueSight Operations Management, expand that entry, then click on the 10.1.00 version. You will see a list of the product components you are entitled to underneath.  Select the product components you wish to download.
  11. Click Download FTP or Download Manager
    • Download FTP - When this option is selected, an email containing download information is sent to the email address associated to your User login information. Once the email is received, follow the specific directions provided.
    • Download Manager- This option engages a download software application that can assist you in downloading directly to a specified location. First time users are required to install the Akamai download management software. Once the software is installed, the Download Manager guides you through the download. This download management software provides you with details on the number of files downloaded, estimated time to download each file, and Pause and Resume options. 

      Not all download files are available on all platforms listed. If the files that you require do not appear in the list, select another platform.

  12. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link that is displayed to the top-right of the pop-up window.

Related topics

License entitlements

Overview of the TrueSight Operations Management licenses