The products that compose the TrueSight Operations Management solution are available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. If you do not already have a user name and password that allow you to fully access the Customer Support site, you can register for a user name and password on the site.
For information about which files to download for the base license and for each of the license add-ons, see the table in Overview of the TrueSight Operations Management licenses.
If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and ask for a physical kit to be shipped to you.
The component files that you download from the BMC Software EPD web page might contain some or all of the patches listed on the product's Customer Support web page. If the EPD page shows that a patch is included, you do not need to obtain that patch separately.
Create a temporary directory in which to place the downloaded files.
On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.
From the Component View (default view), in the Filter Products text box under Products, type in the name (full or partial) of the product component you would like to download and press Enter, or click Go.
Only the product components entitled for the licenses you own will be displayed.
Products—Displays the product files and supplementary related files available for download.
Documentation—Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.
You cannot select files across the tabs. When you click another tab, current selections are cleared.
Download Manager- This option engages a download software application that can assist you in downloading directly to a specified location. First time users are required to install the Akamai download management software. Once the software is installed, the Download Manager guides you through the download. This download management software provides you with details on the number of files downloaded, estimated time to download each file, and Pause and Resume options.
Not all download files are available on all platforms listed. If the files that you require do not appear in the list, select another platform.