Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
---|---|---|---|---|---|
Fresh install | Upgrade | ||||
SLA report for viewing service target values | Opt in/Opt out | For more information, see General settings for Remedyforce and Accessing predefined reports. | |||
Column filtering in Remedyforce Console | NA | NA | For more information, see Filtering records in list views. | ||
Column filtering in Remedyforce CMDB | For more information about column filtering, see Overview of the Remedyforce CMDB tab. | ||||
CMDB enhanced user interface | |||||
Configuring ticket layouts for creating and viewing tickets | Opt in/Opt out | For more information, see Managing custom layouts for the Ticket form. | |||
Alternative way of displaying broadcast | Opt in | For more information to configure the setting, see Configuring banner settings. | |||
Showing approval history details for pending approvals | Opt in/Opt out | For more information, see General settings for Self Service. | |||
Showing approvals for only Remedyforce objects | Opt in/Opt out | For more information, see General settings for Self Service. | |||
Enable record access from approval list | Opt in/Opt out | For more information, see General settings for Self Service. | |||
Identifying the incident source as Self Service Mobile application | Opt in/Opt out | For more information, see Configuring settings for Self Service on Salesforce1 Mobile App. | |||
Saving service request as draft | Opt in/Opt out | For more information, see Settings for service requests in Self Service. | |||
Allowing multiple approval feature for the records | NA | NA | For more information, see 20.19.01 enhancements. | ||
Badge assignments and badge sharing | NA | NA | For more information about badges, see Remedyforce Value Adoption Dashboard. | ||
View organization performance against benchmarks | For more information about benchmarking, see Assessing your organization performance against benchmarks. |