Configuring the Running User of dashboards in BMC Remedyforce

After the automatic upgrade to the latest version, Salesforce sets the Running User of the following dashboards to BMC Remedyforce:

• BMC Remedyforce Asset Management Dashboard
• BMC Remedyforce Chat Dashboard
• BMC Remedyforce CMDB Dashboard
• BMC Remedyforce Dashboard
• BMC Remedyforce Survey Dashboard

When users access these dashboards, the following error message is displayed:
This report can no longer be edited or run. Your administrator has disabled all reports for the custom object, or its relationships have changed.

To enable a user to view the dashboards, you must configure the user as the Running User.

To configure the Running User of dashboards in BMC Remedyforce

1. Click the Dashboards tab.
2. From the View Dashboard list, select BMC Remedyforce Asset Management Dashboard.
3. Click Edit.
   In the View dashboard as list, BMC Remedyforce is displayed as the user.
4. Click the View dashboard as list.
   The Dashboard Running User details are displayed. By default, the Run as specified user option is selected.

5. In the View Dashboard as text box, clear BMC Remedyforce and type the name of the user for whom you want to view the dashboard.
   If you select Run as logged in user, the dashboard for the logged-in user is displayed.

   Note

   To make the BMC Remedyforce Dashboard available to users of the ServiceDesk Staff profile, you must configure the Running User property of the dashboard to be a user with a Salesforce Platform license. Additionally, you must select a user who is high in the role hierarchy because the data visibility of the Running User is applied to the dashboard.

6. Click Save.

7. Repeat step 2 to step 6 for the following dashboards:
   
   • BMC Remedyforce Chat Dashboard
   • BMC Remedyforce CMDB Dashboard
   • BMC Remedyforce Dashboard
   • BMC Remedyforce Survey Dashboard

Related topic

Enabling new features