Supported platforms and browsers

This topic provides system requirements common to the Microsoft Windows and UNIX environments. 

Note

To get complete compatibility information for BMC PATROL for Microsoft SQL Server, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.

Any information about UNIX ® in the following table applies to any supported versions of Linux ® unless otherwise specified.

Support for third-party productsTo receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Platform support

The PATROL Installation Utility is supported on the following operating systems, verify that the target computer meets the installation requirements listed in the following table:

Supported Operating Systems

Comments (if any)

All components work with the following Windows operating systems:

  • Microsoft Windows 7, x86-64
  • Microsoft Windows 8, x86-64
  • Microsoft Windows 8.1, x86-64
  • Microsoft Windows 10, x86-64
  • Microsoft Windows Server 2012, x86-64
  • Microsoft Windows Server 2012 R2, x86-64
  • Microsoft Windows Server 2012 R2 Core, x86-64
  • Microsoft Windows Server 2016, x86-64
  • Remote monitoring is available on all the supported operating systems.
  • References to x86-64 include AMD64 and Intel 64 architecture.
  • References to the operating systems mentioned include all editions of these platform families.
  • If you are using Microsoft Windows Server 2012 R2 Core, x86-64, then install PATROL Agent 10.7 using the Common Installer version 10.7.00.
  • If you are using Microsoft Windows Server 2016 R2 Core, x86-64,
    • Installing the PATROL Agent manually using setup.exe utility (done by extracting the installation utility) is not supported.
    • You can install the PATROL Agent 10.7 using the Common Installer version 10.7.00 on this platform using the TrueSight console. For more information, see Installing-in-a-TrueSight-Operations-Management-environment.

HP-UX 11i 3 (B11.31), 64-bit, Itanium 2

  • HP-UX PA-RISC operating system is not supported.
  • IBM AIX 6.1, 64-bit hardware, 64-bit kernel, 64-bit AB
  • IBM® AIX® 7.1, 64-bit hardware, 64-bit kernel, 64-bit ABI
  • IBM® AIX® 7.2, 64-bit hardware, 64-bit kernel, 64-bit ABI
  • IBM POWER4®, POWER5®, POWER6®, POWER7®, and POWER8® are supported systems.
  • Oracle Solaris 10 U11.x
  • Oracle Solaris 10, x86-64, 64-bit, SPARC
  • Oracle Solaris 11, x86-64, 64-bit, SPARC
  • The current release of the product supports Solaris 10 through update 11.
  • Oracle Solaris is supported till version 11.3.
  • Red Hat Enterprise Linux 7.x, x86-64, 64-bit, PPC64LE, IBM® zSeries®
  • Red Hat Enterprise Linux 6.x, x86-64, IBM® zSeries®, 64-bit
  • Red Hat Enterprise Linux 5.x, x86-64, Itanium, IBM® zSeries®, 64-bit
  • The zSeries system is not supported in Simplified Chinese, Traditional Chinese, Korean, Japanese, French, and German languages.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • Red Hat Enterprise Linux 5.x is supported up to version 5.11. Red Hat Enterprise Linux 5.11 is not supported on Itanium platforms.
  • Red Hat Enterprise Linux 6.x is supported up to version 6.9.
  • Red Hat Enterprise Linux 7.x is supported up to version 7.4.
  • SUSE Linux Enterprise Server 12, x86-64, Intel Itanium, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 11, x86-64, Intel Itanium, IBM® zSeries®
  • This operating system is not supported in CTJKFG.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • SUSE Linux Enterprise Server 11 is supported up to Service Pack 4.
  • SUSE Linux Enterprise Server 12 (IBM POWER 8 little endian) - Supported Kernel version 4.x
  • SUSE Linux Enterprise Server 12 (IBM POWER 8 little endian) is supported up to Service Pack 3
  • SUSE Linux Enterprise Server 12 (x86-64) is supported up to Service Pack 3
  • SUSE Linux Enterprise Server 12 (IBM® zSeries®) is supported up to Service Pack 3
  • Oracle Enterprise Linux 7.x, x86-64
  • Oracle Enterprise Linux 6.x, x86-64
  • Oracle Enterprise Linux 5.x x86-64

 

  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • Oracle Enterprise Linux 5.x is supported up to version 5.11
  • Oracle Enterprise Linux 6.x is supported up to version 6.9
  • Oracle Enterprise Linux 7.x is supported up to version 7.4
  • Oracle Enterprise Linux 6.6 x86-64 is also supported on Unbreakable Enterprise Kernel version 3.x
  • Oracle Enterprise Linux 6.8 x86-64 is also supported on Unbreakable Enterprise Kernel version 4.x
  • CentOS 7.x (x86-64)
  • CentOS 6.x (x86-64)
  • CentOS 5.x (x86-64)
  • CentOS 7.x is supported up to version 7.4
  • CentOS 6.x is supported up to version 6.9
  • CentOS 5.x is supported up to version 5.11
  • Debian 6.0.7 (squeeze) 64-bit
  • Debian 7.6.0 (wheezy) 64-bit
  • Debian 7.7.0 (wheezy) 64-bit
  • Debian 7.9.00 (wheezy) 64-bit
  • Debian 8.2.00 (jessie) 64-bit
  • Debian 8.3.00 (jessie) 64-bit
  • Debian 8.4.00 (jessie) 64-bit
  • Debian 8.5.00 (jessie) 64-bit
  • Debian 8.6.00 (jessie) 64-bit
  • Debian 8.8.00 (jessie) 64-bit
  • Debian 8.9.00 (jessie) 64-bit
  • Debian 9.1.00 (stretch) 64-bit
  • Monitoring of Debian operating system is supported only by the BMC PATROL Script Language (PSL) data collection method. 
  • Therefore, BMC recommends that while installing BMC PATROL solution for UNIX and Linux on Debian, do not install BMC PATROL Perform Data Collector.
  • Clear the Perform Data Collector checkbox in the Product Selection list on the Select Products and Components to Install page. 
  • If you install BMC PATROL Perform Data Collector, you must manually switch to the PSL method. 
  • To switch to the PSL method, in the PATROL console, right-click UNIX_OS and select Knowledge Module Admin > Toggle PSL/DCM Collection.
  • Ubuntu 14.4 LTS (64-bit)
  • Ubuntu 15.04 (64-bit)
  • Ubuntu 15.10 (64-bit)
  • Ubuntu 16.04 (64-bit)

 

 

Note

For Linux running on zSeries:
Some of the Common Installer features require 31-bit runtime libraries to be installed on your system. If not installed, the Uninstall feature may not work. 

Web Browser support

The PATROL Installation Utility is supported on the following web browsers:

Web browser

Version

Microsoft Internet Explorer

11

Mozilla Firefox

10 - 44

Google Chrome

48

 

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