This topic describes how you can use the installation wizard to upgrade HR Case Management 4.6.0.0 to 4.6.00.001 on your dedicated BMC Remedy AR System server.
Best Practice
On your BMC Remedy AR System server, unzip the suite installer BMCHRCaseManagement4.6.00.001windows.zip.
Navigate to the Disk 1 folder.
Start the installer. For Windows, run setup.exe.
In the Introduction step of wizard, click Next.
The screen that follows, informs that a 4.6.00 version was detected. Click Next.
The BMC Remedy AR System Server User inputs screen is displayed.
Enter your BMC AR System server Administrator login name and password.
The Overlay Information screen is displayed.
Carefully read the instructions, and select I agree.
Click Next.
Click View Log to verify the upgrade passed with no exceptions.
The installation summary is displayed.
Click Done.
Click View Log to verify the upgrade passed with no exceptions.