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    BMC HR Case Management 4.6

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    You might encounter the following issues after you install your system: 

     

    Data from the AR System server is not displayed in the BMC HR Case Management console

    Error description

    After successful installation, you log in to the BMC HR Case Management web console. When you try to create new data on the BMC Remedy Action Request System server (AR System server), such as new cases or new users, you encounter the following error warning in the address bar:

    ! Unable to translate the group names in the Group List or Assignee Group Field into group IDs: Record Access (ARAWARN 9305).

    Steps to perform You must configure your AR System server:
    1. Log in to your BMC Remedy Mid Tier Configuration Tool.
    2. Select Cache Settings.

    3. Click Flush Cache.

     

    Custom icons for solutions are not displayed in BMC MyIT console

    Error description n/a
    Steps to perform

    To have the custom icons displayed, you must configure the Tomcat server:

    1. On the server where MyIT is installed, go to the folder where your Tomcat server is installed: %tomcat_home%\external-conf
    2. Open the connection.properties configuration properties.
    3. Add the following line in the connection.properties configuration file: com.bmc.bsm.myit.service.assistance.SrdService.useSrmIcons = true

       

     After entering a search string into any Search field in BMC HR Case Management Console, and/or BMC MyIT Console, no search results display
    Error descriptionn/a
    Steps to perform

    To enable search, you must rebuild database indexes on the BMC Remedy AR System Server:

    1. Log in to BMC Remedy Action Request System Server as Administrator.
    2. Open AR System Administration > AR System Administration Console.
    3. Navigate to System > General > FTS Configuration.
    4. For the FTS Agent, select Enabled check box.

       

    5. Click Close.
    6. Restart BMC Remedy AR System Server.
    7. Log in to BMC Remedy Action Request System Server as Administrator.
    8. Open AR System Administration > AR System Administration Console.
    9. Navigate to System > General > Server Information > FTS tab.

    10. Select the Reindex check box.

    11. Click Apply and Close.
     While working with your BMC HR Case Management, a network connection error displays
    Error description

    "Cannot establish a network connection to the AR System Plug-In server :clm-aus-014390:9999 (ARERR 8760)"

    Steps to perform

    Restart the BMC Action Request System Server.

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