FootPrints is a service desk and customer support tool that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.
This space contains information about the 20.19 release of FootPrints.
Tips
- To stay informed of changes to this space,
place a watch
on this page. - After upgrading, ensure that you read the release notes for all versions that have come out after the version from which you are upgrading. In this way, you will know of all changes that might affect you.
Note
When you publish your configuration after performing an upgrade, you might receive publishing errors that did not occur when you published the same configuration using previous FootPrints versions. This is because with every release, a number of validation checks are added that inform you about the incorrectly configured components during the upgrade.
Updates to this space
The following updates have been added since the release of the space:
Date | Title | Summary |
|---|---|---|
| December 13, 2019 | 20.19.03: 2019 Release 03 | For more information, see Known and corrected issues. |
| August 29, 2019 | 20.19.02: 2019 Release 02 | For more information, see Known and corrected issues. |
| May 1, 2019 | 20.19.01: 2019 Release 01 | For more information, see Known and corrected issues. |
Integrations with other product |
Creating a custom PDF
Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, click
and select Export to PDF:
Important
Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us
.In the Exporting PDF dialog box:
- In the Template box, select one of the following PDF styles:
- Simple to export a PDF with no cover, table of contents, or index
By default, the Simple template exports only the current page. - Standard to export a traditional PDF with a cover, table of contents, and index
By default, the Standard template exports the current page and its child pages.
Example
In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- Simple to export a PDF with no cover, table of contents, or index
In the Export Scope box, select what you want to export:
- Only this page to export the current page
- This page and its children to export an entire section (current page and any child topics)
- In the Template box, select one of the following PDF styles:
Click Export.
For more information, see
Help for BMC Online Technical Documentation
.
Videos
This section lists videos that supplement the text-based documentation.
To see videos, see
FootPrints Video Series
on BMC Communities.
Frequently asked questions
This section answers frequently asked questions (FAQs) about the documentation portal.
The following are general questions about BMC technical documentation:
How can I get a PDF of selected content in a space?
If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, click
and select Export to PDF:Important
Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us
.In the Exporting PDF dialog box:
- In the Template box, select one of the following PDF styles:
- Simple to export a PDF with no cover, table of contents, or index
By default, the Simple template exports only the current page. - Standard to export a traditional PDF with a cover, table of contents, and index
By default, the Standard template exports the current page and its child pages.
Example
In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- Simple to export a PDF with no cover, table of contents, or index
In the Export Scope box, select what you want to export:
- Only this page to export the current page
- This page and its children to export an entire section (current page and any child topics)
- In the Template box, select one of the following PDF styles:
Click Export.
For more information, see Help for BMC Online Technical Documentation
.
Where can I get documentation for all BMC products?
Go to BMC Documentation Dashboard
. Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.
Additional resources
The following BMC sites are external to this portal and provide information that you might find helpful:
Support information
This topic contains information about contacting BMC Support and determining support status for specific product versions.
. You can search the Knowledge Base for help with an issue or download products and maintenance.If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
Comments
Are the Release Notes complete for 20.19.03? Specifically, the only Known and Corrected Issue refers to DRZNZ-5560, while there have been Communities articles released for a number of other fixes addressed (Article numbers 000174229, 000171393, 000163832, 000164824, 000167309 & 000164142). Can you please advise?
Hi, Matt. Thanks for contacting us. We have forwarded your questions to the writer who is responsible for this content.
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