Users who installed Java 7 update 51 are prevented from running reports. This flash topic describes the problem and includes a workaround. Resolution to this problem is targeted for version 2.5.01 (SP1).
Problem
Java 7 update 51 specifically targets Rich Internet Applications (RIAs) and is designed to enhance their authentication and authorization. Developers of RIAs (including applets and Web Start) must update their applets to include a code signature from a trusted authority, which is now required by Java.
In all versions of BMC Real End User Experience Monitoring and Analytics through 2.5.00, the Reports Java applet within the product does not provide a valid certificate. As a result, if you install Java 7 update 51, you cannot display reports. Instead, you will encounter a warning message, stating that the security settings have blocked the application because it is untrusted, as shown in the following example:
Workaround
You can address the problem by changing the security level from high to medium, as described in the following procedure. Changing the security level permits all Java applets to run, following a security prompt.
Access the Java Control Panel, and select the Security tab.
- In the Java Control Panel, lower the default security level to Medium.
Solution
BMC Real End User Experience Monitoring and Analytics 2.5.01 (SP1) will resolve this problem.
Related topic
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Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
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3 Comments
Alexandre Boyer
Shuyang Liu
Craig Jackson
You can also work around this by leaving the security setting at "High", but adding the hostname of the relevant BMC box to the Exception Site List on the same Security tab of the Java Control Panel application.