Monitoring the Incidents page

When the system detects an incident, it appears in the list of incidents on the Incidents page of the

Use the filters at the top of the page to monitor only the incidents you are interested in:

• Time Range — Shows the incidents that occurred during a specified period of time

• Incidents — Shows incidents by type (Performance, Volume, Availability, All incidents)

• Status — Shows incidents by status (New, Acknowledged, Archived, Any)

List of incidents

You can perform the following operations with incidents:

• Mark acknowledged – when you are aware of certain incident, mark it as Acknowledged so that you can filter it from the list. An acknowledged incident is not displayed in the Incident triage dashlet.
• Mark New – to restore an incident from the Acknowledged or Archived state, mark it as New.
• Mark Archived – to hide an incident from the Incidents page and from the dashlets, mark it as Archived. The incident remains in the system in the Archived state.
• Purge incident data – to purge all historical data on the existing incidents. All incident settings will remain in the system. For more information, see Clearing the incident data.

To find out more about an incident, click it in the list of incidents. The system displays a visual representation of the incident over time.

Incident details

Hover the mouse pointer over the graph to see tooltips that contain the detailed information. You can browse the data displayed in the chart by clicking Grid View.

You can also explore sessions affected by the incident in the Session Browser. This is useful if you want to see a list of all sessions that had any of the symptoms of the incident.

Related topics

Using incident alerts
Using incident dashlets