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CA Service Desk is a tool for automation and management of internal (enterprise service center management) and
external (customer support) help desks or service centers.
It is a service desk product that offers service request, incident, problem and change management capabilities
that maximize analyst productivity and enhance responsiveness.
CA Service Desk is ITIL compatible and built on a scalable architecture.
CA Service Desk is also included as one of the components (together with CA CMDB) of the CA Service Desk Manager solution.
This product was previously known as CA Unicenter Service Desk.