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Product Name
Virtual Chat
Publisher Page
BMC
Category
Business Process Management
Release
TKU-Jun-2016
More Information
Publisher Link
BMC

Product Description

BMC Virtual Chat is a self-service solution combining virtual agent and live chat to improve employee productivity, lower IT support costs and boost customer satisfaction. The virtual agent retrieves answers to customer queries from knowledge databases and the Web. Live chats are automatically routed to the right expert and a ticket generated in BMC Remedy. The multi-window chat console lets agents help up to four customers at a time.

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