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Product Name
Remedy AR System
Publisher Page
BMC
Category
Process Automation Middleware
Release
TKU 2019-04-1
More Information
Publisher Link
BMC

Product Description

BMC Remedy Action Request System (also known as Remedy, AR System and ARS) provides a consolidated Service Process Management platform for automating and managing Service Management business processes.

  • Replace outdated manual systems with process automation that speeds the handling of unique processes
  • Out-of-the-box workflow modules commonly used in automating service processes, such as notifications, escalations and approvals

AR System purpose is to:

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6 Comments

  1. Unknown User (petrus.johansson@ikea.com)

    Application GUID:
    OI-E45B6B3DB3864FC2909C3C9391207BE1 - BMC BladeLogic Integration for Atrium

  2. Unknown User (petrus.johansson@ikea.com)

    Additional application GUIDs not modeled by the pattern.

    Application GUID:
    KM00C04FA081BAkzXdRAKRHW5AtFIB - BMC Remedy Knowledge Management
    IB00C04FA081BACFc9RwRObpCQHY8C - Integration For Remedy Service Desk

    1. Thanks, added for TKU August.

  3. Any particular reason why there is no SI created for Atrium SSO? It is a core function of the 8.1 infrastructure.

  4. The trigger is not firing on the midtier in TKU 08-2016

     

    installation_path matchesmatchesregex '(?i)\bmidtier(?:\.war)?$'

    the installation_path coming from the tomcat pattern is:

    /opt/bmc/ARSystem/midtier

     

    Also, we suspect the Tomcat pattern is not fully working as installed_product_name is not populating

    MidTierSoftwareComponentinstalled_product_name =BMC Remedy AR System
    1.  If you have any issues with pattern performance please open a support case.