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      Product Name
      Remedy AR System
      Publisher Page
      BMC
      Category
      Process Automation Middleware
      Release
      TKU 2019-04-1
      Change History
      BMC Remedy AR System - Change History
      Reports & Attributes
      BMC Remedy AR System - Reports & Attributes
      Publisher Link
      BMC

      Product Description

      BMC Remedy Action Request System (also known as Remedy, AR System and ARS) provides a consolidated Service Process Management platform for automating and managing Service Management business processes.

      • Replace outdated manual systems with process automation that speeds the handling of unique processes
      • Out-of-the-box workflow modules commonly used in automating service processes, such as notifications, escalations and approvals

      AR System purpose is to:

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      6 Comments

      1. Unknown User (petrus.johansson@ikea.com)

        Application GUID:
        OI-E45B6B3DB3864FC2909C3C9391207BE1 - BMC BladeLogic Integration for Atrium

      2. Unknown User (petrus.johansson@ikea.com)

        Additional application GUIDs not modeled by the pattern.

        Application GUID:
        KM00C04FA081BAkzXdRAKRHW5AtFIB - BMC Remedy Knowledge Management
        IB00C04FA081BACFc9RwRObpCQHY8C - Integration For Remedy Service Desk

        1. Nikola Vukovljak

          Thanks, added for TKU August.

      3. Greg Nevel

        Any particular reason why there is no SI created for Atrium SSO? It is a core function of the 8.1 infrastructure.

      4. Matt Lambie

        The trigger is not firing on the midtier in TKU 08-2016

         

        installation_path matchesmatchesregex '(?i)\bmidtier(?:\.war)?$'

        the installation_path coming from the tomcat pattern is:

        /opt/bmc/ARSystem/midtier

         

        Also, we suspect the Tomcat pattern is not fully working as installed_product_name is not populating

        MidTierSoftwareComponentinstalled_product_name =BMC Remedy AR System

        1. Yahub Zeinalov

           If you have any issues with pattern performance please open a support case.

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