Page tree
    Skip to end of metadata
    Go to start of metadata
    The full text of this page is only available to our customers.

    Please login or sign up. You may also need to provide your support ID if you have not already done so.

    Discover with BMC Discovery
    download

    This product can be discovered by Enterprise version of BMC Discovery, but you can still Download our free Community Edition to discover [other products] !

    What is this?
    This is a product information page, containing details of the information that BMC Discovery gathers about a product and how it is obtained.
    Product Name
    Remedy AR System
    Publisher Page
    BMC
    Category
    Process Automation Middleware
    Release
    TKU 2019-04-1
    Change History
    BMC Remedy AR System - Change History
    Reports & Attributes
    BMC Remedy AR System - Reports & Attributes
    Publisher Link
    BMC

    Product Description

    BMC Remedy Action Request System (also known as Remedy, AR System and ARS) provides a consolidated Service Process Management platform for automating and managing Service Management business processes.

    • Replace outdated manual systems with process automation that speeds the handling of unique processes
    • Out-of-the-box workflow modules commonly used in automating service processes, such as notifications, escalations and approvals

    AR System purpose is to:

    The full text of this page is only available to our customers.

    Please login or sign up. You may also need to provide your support ID if you have not already done so.

    6 Comments

    1. Unknown User (petrus.johansson@ikea.com)

      Application GUID:
      OI-E45B6B3DB3864FC2909C3C9391207BE1 - BMC BladeLogic Integration for Atrium

    2. Unknown User (petrus.johansson@ikea.com)

      Additional application GUIDs not modeled by the pattern.

      Application GUID:
      KM00C04FA081BAkzXdRAKRHW5AtFIB - BMC Remedy Knowledge Management
      IB00C04FA081BACFc9RwRObpCQHY8C - Integration For Remedy Service Desk

      1. Thanks, added for TKU August.

    3. Any particular reason why there is no SI created for Atrium SSO? It is a core function of the 8.1 infrastructure.

    4. The trigger is not firing on the midtier in TKU 08-2016

       

      installation_path matchesmatchesregex '(?i)\bmidtier(?:\.war)?$'

      the installation_path coming from the tomcat pattern is:

      /opt/bmc/ARSystem/midtier

       

      Also, we suspect the Tomcat pattern is not fully working as installed_product_name is not populating

      MidTierSoftwareComponentinstalled_product_name =BMC Remedy AR System
      1.  If you have any issues with pattern performance please open a support case.