Expand all   Collapse all

Skip to end of metadata
Go to start of metadata
The full text of this page is only available to our customers.

Please login or sign up. You may also need to provide your support ID if you have not already done so.

Discover with BMC Discovery
download

This product can be discovered by Enterprise version of BMC Discovery, but you can still Download our free Community Edition to discover [other products] !

What is this?
This is a product information page, containing details of the information that BMC Discovery gathers about a product and how it is obtained.
Product Name
Remedy AR System
Publisher Page
BMC
Category
Process Automation Middleware
Release
TKU 2019-04-1
Change History
BMC Remedy AR System - Change History
Reports & Attributes
BMC Remedy AR System - Reports & Attributes
Publisher Link
BMC

Product Description

BMC Remedy Action Request System (also known as Remedy, AR System and ARS) provides a consolidated Service Process Management platform for automating and managing Service Management business processes.

  • Replace outdated manual systems with process automation that speeds the handling of unique processes
  • Out-of-the-box workflow modules commonly used in automating service processes, such as notifications, escalations and approvals

AR System purpose is to:

The full text of this page is only available to our customers.

Please login or sign up. You may also need to provide your support ID if you have not already done so.
Was this page helpful? Yes No Submitting... Thank you

6 Comments

  1. Unknown User (petrus.johansson@ikea.com)

    Application GUID:
    OI-E45B6B3DB3864FC2909C3C9391207BE1 - BMC BladeLogic Integration for Atrium

  2. Unknown User (petrus.johansson@ikea.com)

    Additional application GUIDs not modeled by the pattern.

    Application GUID:
    KM00C04FA081BAkzXdRAKRHW5AtFIB - BMC Remedy Knowledge Management
    IB00C04FA081BACFc9RwRObpCQHY8C - Integration For Remedy Service Desk

    1. Nikola Vukovljak

      Thanks, added for TKU August.

  3. Greg Nevel

    Any particular reason why there is no SI created for Atrium SSO? It is a core function of the 8.1 infrastructure.

  4. Matt Lambie

    The trigger is not firing on the midtier in TKU 08-2016

     

    installation_path matchesmatchesregex '(?i)\bmidtier(?:\.war)?$'

    the installation_path coming from the tomcat pattern is:

    /opt/bmc/ARSystem/midtier

     

    Also, we suspect the Tomcat pattern is not fully working as installed_product_name is not populating

    MidTierSoftwareComponentinstalled_product_name =BMC Remedy AR System

    1. Yahub Zeinalov

       If you have any issues with pattern performance please open a support case.

© Copyright 2019 BMC Software, Inc.