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Product Name
MyIT/SmartIT
Publisher Page
BMC
Category
Process Automation Middleware
Release
TKU-Nov-2018
Change History
BMC MyIT-SmartIT - Change History
Reports & Attributes
BMC MyIT-SmartIT - Reports & Attributes
Publisher Link
BMC

Product Description

BMC MyIT (other names: BMC Digital Workplace; BMC MyIT Self Service) is an application for mobile devices that enables employees to interact with their IT department efficiently and "in the moment."

BMC MyIT is aimed at consumers of IT or other services. BMC Remedy with Smart IT is the new user experience for BMC Remedy ITSM, which is aimed at staff members delivering or supporting IT or other services.
Both of them share same installer and technology infrastructure, but the solutions can be enabled and used independently. For best results in service management, the use of both components is recommended. 
MyIT has specific user licenses, whereas Smart IT is licensed via standard Remedy ITSM user licenses

Architecture

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