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    Product Name
    MyIT/SmartIT
    Publisher Page
    BMC
    Category
    Process Automation Middleware
    Release
    TKU-Nov-2018
    Change History
    BMC MyIT-SmartIT - Change History
    Reports & Attributes
    BMC MyIT-SmartIT - Reports & Attributes
    Publisher Link
    BMC

    Product Description

    BMC MyIT (other names: BMC Digital Workplace; BMC MyIT Self Service) is an application for mobile devices that enables employees to interact with their IT department efficiently and "in the moment."

    BMC MyIT is aimed at consumers of IT or other services. BMC Remedy with Smart IT is the new user experience for BMC Remedy ITSM, which is aimed at staff members delivering or supporting IT or other services.
    Both of them share same installer and technology infrastructure, but the solutions can be enabled and used independently. For best results in service management, the use of both components is recommended. 
    MyIT has specific user licenses, whereas Smart IT is licensed via standard Remedy ITSM user licenses

    Architecture

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