Uninstalling the TEA Agent

To remove the BMC Synthetic Transaction Execution Adapter (TEA) Agent from your computer, you can use a direct uninstallation process through an interactive wizard or a silent uninstallation process.

To uninstall the Transaction Execution Adapter Agent

1. Log on to the host computer as a user with administrator privileges.
2. To start the uninstallation utility, perform one of the following steps:
   • Version 2.6.10
     • From the installation directory of the specific agent (by default, C:\Program Files (x86)\BMC Software\BMCTEAAgent), run uninstall.exe.

     • From Control Panel > Programs and Features, select to uninstall the agent named BMC Synthetic Transaction Execution Adapter (TEA) Agent 2.6.10 Install x. The variable x represents the installation number. The first agent installation is numbered 1, the second is number 2, and so forth.

       Note

       In some versions of Windows, the file path of the selected item is displayed in the comments section at the bottom of the window.

       If the file path is not displayed in the comments section, view the Programs and Features list by Details, and then add the Location column.

   • Version 2.6.00
     
     • From the installation directory (by default, C:\Program Files (x86)\BMC Software\BMCTEAAgent), run uninstall.exe.
     • From Control Panel > Programs and Features, select to uninstall the agent, named BMC TEA Agent yourName.
3. On the welcome page of the utility, click Next.
4. On the feature selection page, select to uninstall the BMC Synthetic Transaction Execution Adapter Agent and click Next.
5. On the Uninstallation Preview page, click Uninstall.
   One of the following responses occurs:
   
   • Uninstall begins.
   • Uninstall cannot begin because the TEA Agent is running. Click Previous and wait for the TEA Agent to stop (or manual stop the TEA Agent) before proceeding.

6. On the Uninstallation Summary page, click View Log to examine the log, then click Done to exit the utility.

To uninstall the Transaction Execution Adapter Agent silently

(Version 2.6.10) If you want to remove more than one TEA Agent, run the silent uninstallation separately for each agent, modifying the installation directory for each one.

1. Log on to the host computer as a user with administrator privileges.

2. From a command prompt, run the silent uninstallation from the TEA Agent installation directory using the following command:

   uninstall.exe -i silent -DOPTIONS_FILE=<installationDirectory>TEAAgent-silent-option-uninstall.txt

   By default, the <installationDirectory> is the C:\Program Files (x86)\BMC Software\BMCTEAAgent folder.

   One of the following responses occurs:

   • You receive a message that uninstall completed successfully.
   • Uninstall cannot begin because the TEA Agent is running. Wait for the TEA Agent to stop (or manual stop the TEA Agent) before running the command again.

Verifying that the TEA Agent is uninstalled

Verify that the TEA Agent is uninstalled by examining the TEAAgent_uninstall_log.txt file. You can also verify that the service no longer appears in the Windows Services console.

Related topic

Installing a BMC Synthetic Transaction Execution Adapter Agent

Known and corrected issues