Configure service level agreement (SLA) parameters for BMC Application Diagnostics business transactions to ensure that you meet the requirements for user satisfaction. In the BMC Application Management Console, you configure alert levels based on performance, availability, or both, and determine if and when to send notification about breaches.
You can set two levels of SLAs for business transaction: warning, indicating a possible problem, and critical, indicating that the problem requires immediate attention. The level determines when the system records a warning or critical event on the transaction, and when the system displays the event in the Application View. In addition to displaying events in the BMC Application Diagnostics system, you can send warning or critical notification to integrated monitoring applications such as BMC ProactiveNet.
You can configure global SLA rules, which apply to all transactions, and you can override the global setting with custom SLA rules, which apply to transactions with selected entry points.
This topic presents the following sections:
Global SLA violation rules apply to all Application Diagnostics transactions for all monitored applications. You determine the global settings for performance and availability and the level of notification, if any, to send to integrated monitoring applications.
For performance rules, you define a latency threshold and the percentage of transactions that exceed that threshold. For availability rules, you define the percentage of transactions that end in an error. For each rule, you define two levels of breach (Warning and Critical) and the level of notification.
To perform this procedure, you must have Administrator-level access, or higher, or have tenant Application Owner-level access.
Configure the performance levels, availability levels, or both.
A custom SLA violation rule applies to a specific entry point. You can customize both the performance and availability thresholds, or you can customize one of the parameters and use global values for the other. You select the entry point that you want to customize from the Business Transactions page.
To perform this procedure, you must have Administrator-level access, or higher, or have tenant Application Owner-level access.
In the Edit Custom Transaction SLA page, configure the performance levels, availability levels, or both.
Note
If you set both the performance and availability parameters to Global values, then the custom SLA rule cannot be created.
Click Save.
Monitoring application performance and errors from the Application View
Sending BMC Application Diagnostic events to integrated technologies
2 Comments
Daniel Diaz
Sara Kamen